Customer Care Executive

7 days ago

Jasola Delhi Delhi, India sellngrow Full time

**Requirements**:
1. Education:

- Graduation or Above Completed in any field.

2. Skills:

- Excellent communication and interpersonal skills
- Ability to empathize with customers and resolve issues
- Strong problem-solving and analytical skills
- Proficiency in customer support software and tools
- Ability to work in a fast-paced environment and manage multiple customer interactions

3. Experience: Previous experience in customer support or a related field is often preferred.

**## Responsibilities**

2. Resolve Customer Issues: Troubleshoot and resolve customer complaints and issues in a timely and professional manner.

3. Provide Product Information: Offer detailed information about products or services to customers.

4. Document Customer Interactions: Record customer interactions and feedback in a CRM system or other database.

5. Escalate Complex Issues: Escalate complex or technical issues to senior support agents or specialized teams.

6. Follow-up with Customers: Follow up with customers to ensure issues are resolved and they are satisfied with the support provided.

7. Identify Areas for Improvement: Identify areas for improvement and provide feedback to improve products, services, or support processes.

**## Key Traits**

1. Patient and Empathetic: Remain calm and composed under pressure, and empathize with customers' frustrations.

2. Excellent Communication: Clearly and effectively communicate with customers, both verbally and in writing.

3. Problem-Solving: Analyze problems and provide effective solutions.

4. Adaptable: Adapt to changing customer needs, priorities, and processes.

Customer support representatives play a critical role in building customer loyalty, resolving issues, and providing a positive customer experience.

**Basic Information -**

**Salary - 15k to 21k + Incentive**

**Timing - 9:30AM TO 6:30PM**

**Working days - Six days**

**Job type
- Full time and work from office Only**

**Regards**

**HR Team**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

**Speak with the employer**
+91 9319366029

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