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Hotel Receptionist

3 weeks ago

Nashik District Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
The Hotel Receptionist is the first point of contact for guests and visitors. The role involves handling check-ins, check-outs, reservations, guest inquiries, and ensuring a pleasant and smooth guest experience.

**Key Responsibilities**:

- Greet guests warmly and assist with check-in and check-out procedures.
- Provide accurate information about the hotel, services, amenities, and nearby attractions.
- Manage guest complaints and escalate issues when required.
- Maintain front desk operations, including handling payments and issuing invoices.
- Coordinate with housekeeping and other departments to meet guest requests.
- Maintain records of guest information, bookings, and payments.
- Follow all standard operating procedures and hotel policies.
- Ensure the reception area is clean, well-organized, and welcoming at all times.

**Key Skills**:

- Excellent communication and interpersonal skills
- Basic computer and typing skills (MS Office, hotel software)
- Customer service orientation
- Problem-solving ability
- Professional appearance and attitude
- Ability to handle pressure and multitask
- Fluency in English and local language(s)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person