Hotel Receptionist

5 days ago

Nashik District Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:

- **Guest Check-In and Check-Out**:

- Greet guests warmly upon arrival and departure.
- Handle the check-in and check-out process, including verifying reservations, issuing room keys, and settling bills.
- Ensure guest identification and payment details are accurately recorded.
- **Reservation Management**:

- Manage room bookings and process modifications or cancellations as requested.
- Handle walk-in inquiries and provide information about room availability and rates.
- Update the property management system (PMS) with accurate reservation details.
- **Customer Service**:

- Provide information about hotel services, local attractions, and transportation options.
- Resolve guest complaints or escalate issues to the appropriate department for resolution.
- **Communication and Coordination**:

- Communicate guest needs and special requests to housekeeping, maintenance, and other departments.
- Maintain a professional and positive relationship with team members to ensure seamless guest experiences.
- **Billing and Payments**:

- Process payments, issue receipts, and manage cash, credit card, or other transactions securely.
- Prepare invoices and handle billing inquiries or discrepancies.
- **Administrative Tasks**:

- Maintain accurate records of guest arrivals, departures, and activities in the hotel management system.
- Assist in maintaining the reception area, ensuring it is clean and presentable at all times.
- **Safety and Security**:

- Adhere to hotel security protocols, including monitoring access to the property and safeguarding guest information.
- Report any suspicious activities or emergencies to the appropriate authorities.

**Qualifications**:

- **Education**: High school diploma or equivalent; a degree or diploma in hospitality management is a plus.
- **Experience**:

- Prior experience as a hotel receptionist or in a customer service role is preferred.
- Familiarity with property management systems (e.g., Opera, Protel, or similar) is an advantage.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Friendly and approachable demeanor with a focus on guest satisfaction.
- Proficiency in MS Office Suite and basic computer skills.
- **Languages**: Fluency in English is required; additional languages are a plus.

Pay: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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