Front Des Tele Caller

4 days ago


Lucknow Uttar Pradesh, India ACADIS HOSPITAL Full time

We're seeking a friendly and efficient Front Desk Telecaller to join our hospital team. As a Telecaller, you'll be the first point of contact for patients, visitors, and healthcare professionals, providing excellent customer service, handling phone calls, and managing appointments.

Key Responsibilities:

- Front Desk Duties:

- Greet patients, visitors, and healthcare professionals courteously
- Answer and direct phone calls to the appropriate departments
- Manage appointments, schedules, and records
- Telecalling Activities:

- Make outbound calls to patients for appointment reminders and follow-ups
- Confirm appointments and provide necessary information to patients
- Respond to patient inquiries and concerns
- Patient Services:

- Provide information about hospital services, departments, and policies
- Assist patients with registration, billing, and other administrative tasks
- Escalate complex issues to senior staff when necessary

**Requirements**:

- Education: High school diploma or equivalent; graduation in a related field preferred
- Skills:

- Excellent communication and interpersonal skills
- Strong customer service skills
- Ability to work in a fast-paced environment
- Basic knowledge of hospital operations and procedures
- Proficiency in MS Office and hospital management software
- Experience: Previous experience in a hospital or healthcare setting is an advantage

What We Offer:

- Competitive salary and benefits package
- Opportunities for growth and development in a reputable hospital
- A dynamic and supportive work environment

Pay: From ₹10,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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