Executive - Service Sales

The Retrofit Sales / Service Sales Executive drives service revenue through **solution selling, system upgrades, AMCs, and spare part contracts**. Responsible for managing portfolios up to **₹80-90 million**, the role focuses on identifying retrofit opportunities, developing tailored technical solutions, and strengthening customer relationships across key industries. Working closely with service and engineering teams, the executive ensures efficient execution and supports business growth through **energy-efficient and sustainable solutions**.

**A Job That Matters: Your Tasks**

**1. Sales and Business Development**

- Develop and execute strategic sales plans to achieve revenue and growth targets.
- Identify and pursue potential retrofit opportunities through market research, government tenders, and existing customer networks.
- Build and nurture relationships with key decision-makers such as consultants, facility managers, contractors, and influencers in sectors like **hospitality, IT, healthcare, and manufacturing**.
- Develop and present **customized retrofit and upgradation solutions**that improve system performance, efficiency, and capacity without full replacement.
- Prepare detailed **technical and commercial proposals**, including **BOQs, ROI analysis, and cost-benefit assessments.**
- Negotiate contracts, manage pricing discussions, and close deals to meet monthly and quarterly targets.
- Use **CRM tools**to manage sales pipelines, track leads, and ensure accurate forecasting and reporting.
- Collaborate with engineering and service teams to design and deliver customized solutions.

**2. Customer Relationship Management**

- Act as the **primary point of contact**for key clients, ensuring timely support and communication.
- Build long-term, trust-based relationships with customers through proactive service and reliable delivery.
- Address client concerns efficiently and ensure customer satisfaction through post-sales engagement.

**3. Solution Selling**

- Understand and communicate the **technical and commercial value**of electrical and electronic solutions.
- Conduct **product presentations and demonstrations**showcasing how upgrades, AMCs, and retrofit solutions solve specific client pain points.
- Propose sustainable, cost-efficient, and scalable upgrade solutions aligned with customer needs.

**4. Technical Expertise**

- Maintain in-depth product knowledge, including features, performance metrics, compliance standards, and competitive advantages.
- Stay updated on **industry trends, energy-efficient technologies, and digital solutions**in retrofit markets.
- Provide **technical guidance**and assist clients in selecting optimal solutions.

**5. Sales Administration**

- Prepare and manage **quotations, proposals, and contracts**with accuracy.
- Maintain organized records of client interactions, project details, and sales forecasts.
- Work cross-functionally with **service, procurement, and finance teams**for seamless project execution.

**An Experience That Matters: Your Skills**

**Educational Requirements**

- **Bachelor’s Degree**in **Electrical / Electronics Engineering, Business Administration**, or a related technical field.

**Job Experience**

- **5-10 years**of proven sales experience, preferably in **retrofit, service, or electrical/electronic solution sales.**
- Experience handling **large service revenue portfolios (₹80-90 million annually)**through solution selling, upgrades, AMCs, or spare part contracts.

**Key Skills**

- Strong **technical understanding**of electrical/electronic systems, retrofit technologies, and industrial automation.
- **Solution-oriented selling mindset**with a focus on consultative and value-based sales.
- Excellent **negotiation, presentation, and communication**skills.
- Proficiency in **CRM tools, MS Office, and data-driven reporting.**
- Ability to build long-term relationships and manage multiple key accounts.
- High self-motivation, accountability, and organizational skills.
- Willingness to **travel**as per business requirements.

**Core Knowledge Areas to Master (Learning Focus)**
- **Product Features & USPs**- Core capabilities, differentiators, and technical specs.
- **Performance Metrics**- Efficiency, reliability, and scalability.
- **Compatibility & Integration**- Interoperability with existing systems.
- **Compliance & Standards**- Certifications and regulatory adherence.
- **Customer Support & Service**- Warranty and SLA knowledge.
- **Pricing & ROI**- Articulating value and investment benefits.
- **Competitive Analysis**- Understanding market landscape.
- **Customer Feedback & Case Studies**- Real-world validation of product success.
- **Future Developments**- Product roadmap and innovation pipeline.

**A workplace that matters: our offering**

- Supportive and Inclusive work environment
- Career growth and advancement
- Comprehensive benefits such as health insurance for employees and their dependents, parental leave etc.,
- Learning and