Ticketing Agent

2 days ago

Thane, India Global Travel Xperts Full time

I Fly Now

Airline Reservation & Ticketing Executives Required for Thane Location

We are an Airline company where we guide passengers to book tickets online and also calibrate ticket sales phone calls of Air travel passengers, travelling from Australia to India & vice versa.

What do we do ?

1.We assist passengers to book their Air ticket through our website.

2.After booking the ticket, we assist passengers with their queries and ticket changes through our customer service call center.

3.We calibrate/audit the sales calls and customer service calls and score them.

4.We provide feedback to the sales agents and CS agents to improvise the service.

Who do we want ?

1.You should be over 18 plus years old.

2.Have basic computer knowledge.

3.12th pass or Graduate.

4. Ticketing issuing experience in Amadeus / Sabre preferred

6.Ready to work in shift of 5.00 am to 2.00 pm or 2.00 pm to 11.00 pm

(a) Customer Service experience in BPO/ Call center

(b) Any General Customer Service experience

(c) QUALITY ASSURANCE / CALL CALIBERATION experience

(d) Freshers with proper attitude with passion for learning and growth

8. Immediate joining or at short time frame

What will you do?

1.Answer inbound /outbound calls.

2.Solving customer queries.

3.Updating data with software or excel.

4.Reporting about call details to manager.

5.Any other work assigned by your reporting manager.

6.Following communication protocols, rules and policies.

What do you get?

1.Permanent job.

2.Shift allowance.

3.Early attendance allowance.

4.Free On The Job training.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (required)

Work Location: One location

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