Front Office Executive
5 days ago
**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like Valid ID Proof, Contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to Guest’s complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements and skills**
- Work experience as a Hotel Front Desk Executive, Receptionist or similar role
- Experience with hotel reservations software
- Customer service attitude
- Excellent communication and organizational skills
- Should be focused and interested in Learning new things
- Persuading or Having a hotel management Degree is a plus
**Job Types**: Full-time, Fresher
**Salary**: ₹12,500.00 - ₹17,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Flexible shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
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