IT Systems Administrator 1

2 weeks ago

Hyderabad, India RSM US LLP Full time

RSM is looking for a Unified Communications Administrator as member of the RSM Technical Services group and part of the Unified Communications Team. This exceptional individual is responsible for the internal support and maintenance of the RSM Unified Communication Collaboration and voice platforms. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between vendors, IT and internal business partners. Must have a team-oriented attitude, solid interpersonal skills and be self-driven and accountable.
- Responsible for troubleshooting, maintenance, and support of systems. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to Engineers, vendors and leadership.
- Provide technical support and assistance to end users of RSM’s collaboration tools and voice systems. Monitors and responds to support tickets. Escalates issues to Engineers, vendors and leadership.
- Reporting and analysis in relation to the usage of collaboration tools and voice systems.
- Creates and updates knowledge articles and system documentation.
- Other duties as assigned

EDUCATION/CERTIFICATIONS
- Associate’s degree or Bachelor’s degree

TECHNICAL/SOFT SKILLS
- Cisco Webex
- Microsoft Teams
- Power BI Reporting
- Cisco Unified Communications Manager
- Cisco Contact Center
- Cisco Jabber
- Cisco Telepresence
- Akkadian Provisioning Manager
- Akkadian Attendant Console
- Poly Lens

EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED)
- 1-4 years of relevant experience in an IT, Technical, or collaboration support role
- Strong organizational skills plus an ability to manage concurrent projects and activities
- Professional level verbal and written communication skills

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