Customer Care Executive

2 weeks ago

Mohali, India TruckX Technologies pvt. ltd Full time

*USA Technical support voice process.
- *Must have excellent English communication skills.
- *Must have Customer handling skills.
- *Possessing excellent product knowledge to enhance customer support.
- *Identify and assess customers’ needs to achieve satisfaction.
- *Build sustainable relationships and trust with customer accounts through open and interactive communication.
- *Provide accurate, valid, and complete information by using the right methods/tools.
- *Meet personal/customer service team sales targets and call handling quotas.
- *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- *Keep records of customer interactions, process customer accounts, and file documents.
- *Take the extra mile to engage customers.
- Educational Qualification:

- Undergraduate / Graduate with good computer knowledge
- Languages:

- English and Punjabi both must.
- #location: Mohali Punjab.
- it is on-site (work from the office ) only
- 10hrs shift and 5.5days working

**Job Types**: Permanent, Full-time

**Salary**: ₹20,209.10 - ₹35,086.44 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- US shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable commuting on your own because transportation is not available?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (required)
- Customer support: 2 years (required)

**Language**:

- Punjabi (required)
- English (required)

**Speak with the employer**
+91 8219896176

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