Operations Client Service, Associate 2

4 days ago

Bengaluru, India State Street Full time

Who we are looking for

This is a position with a high level of responsibility within the Service Delivery team. The role is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting with 100% accuracy & timeliness.

What you will be responsible for
- Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and as services evolve.
- _ Provide support during US market hours._
- Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
- Execute activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed.
- _ Assists with compliance reviews, controls, and audits as appropriate._
- Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
- _ Proactive identification of client needs and potential internal issues impacting client satisfaction._
- Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
- Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
- Liaise with COE's, shared service teams and other business units as required to escalate and resolve client's service/ operational issue.
- Trains, coaches’ colleague and provides input to performance appraisals.
- Should have some experience in efficiency related activities through Lean or other methodologies.

What we value

These skills will help you succeed in this role
- Strong verbal and written communication skills.
- Strong analytical skills.
- Ability to perform effectively within strict client deadlines.
- Attention to detail
- Team player attitude
- Ability to work on own initiative.

Education & Preferred Qualifications
- 5-7+ years’ experience in Custody & Accounting - Should be well versed with financial instruments.
- Bachelor’s Degree in Finance, Accountancy or Business-related degree.
- Former Client service experience would be an advantage.
- MBA/CFA accreditation would be an advantage.
- Very good working knowledge of Excel.
- Excellent English skills.

  • Operations Client Service Associate 2

    1 week ago

    Bengaluru, India State Street Full time

    As a Functional Specialist, Associate 2, you will interact internally with global Centers of Excellence, Client Operations teams, business unit Shared Service teams and Joint Venture operations teams to complete applicable day-to-day activities, relating to the overall processing for their assigned clients and tasks. _ - Overall Responsibilities_ - _...

  • Associate 2 - Client Service

    2 weeks ago

    Bengaluru, India State Street Full time

    **Associate 2: State Street** **Who we are looking for**: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and...

  • Client Service Associate 2

    4 days ago

    Bengaluru, India State Street Full time

    Associate 2: State Street Who we are looking for: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s. What you...

  • Operations Client Service, Associate 2

    17 hours ago

    Bengaluru, India State Street Full time

    Who we are looking for: This is a position with a high level of responsibility within the Client Operations Service Delivery -Insurance team. The Client Service Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s. The role is...

  • Operations Client Service-associate 2

    2 weeks ago

    Bengaluru, India State Street Full time

    **What you will be responsible for**: The responsibilities of this role will include, but will not be limited to: - Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve. - Provide support during US...

  • Operation Client Service Associate 2

    17 hours ago

    Bengaluru, India State Street Full time

    Job Description Why this role is important to us: The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete...

  • Associate 2 - Core Operations

    2 weeks ago

    Bengaluru, Karnataka, India State Street Corporation Full time

    Associate 2 - Core Operations **Basic Purpose**: Under the supervision of the Senior Associate, the Associate ensure consistent quality service is delivered by the team. **Responsibilities**: An Associate 2 is responsible for the following: Responsible for training new team members Helps identify training needs in relation to new processes and...

  • Data Operations Associate 2

    17 hours ago

    Bengaluru, India Moody's Investors Service Full time

    Job Description for [BankFocus: Financial Spreaders + Customer Support Function in Banking Industry] [Associate / Senior Associate] **Responsibilities**: Business Process (Spreading) - Analyzing and inputting Bank Financial Statements and other descriptive information in model / platform - Statistical spreading of financial statements will include Income...

  • Associate 2 - Investor Services

    2 weeks ago

    Bengaluru, India State Street Full time

    **AIS Investor Services Operations** **Job title**:AIS **Investor Services**, Associate 2** **Reports to: AIS Investor Services Manager** **Position Description** **Key Responsibilities**: - Working on Hedge fund & private equity investor services operations, showing ownership for a group of client assigned, taking initiative to own operations for...

  • Investor Services

    4 days ago

    Bengaluru, India State Street Full time

    **AIS Investor Services Operations** **Job title**:AIS **Investor Services**, Associate 2** **Position Description** **Key Responsibilities**: - Working on Hedge fund & private equity investor services operations, showing ownership for a group of client assigned, taking initiative to own operations for assigned clients - Process Capital activities...