Process Associate

2 weeks ago

Kolkata West Bengal, India Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI_**_._**

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**_Responsibilities:_**

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- **_Conduct investigations to identify and mitigate online ecommerce risk._**

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- **_Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication._**

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- **_Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties._**

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- **_Ensure productivity and maintain highest quality assurance standards._**

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- **_Ability to successfully navigate websites._**

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- **_Understands and adheres to workflow directions, SOPs._**

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**_Qualifications we seek in you_**:**_ _**
**_Minimum Qualifications: _**:

- **_Any graduate_**

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- **_Freshers are eligible._**

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- **_Minimum B2 proficiency in English CEFR_**

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- **_Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers._**

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- **_Strong Problem solving skills_**

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- **_Strong time management and organizational skills_**

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- **_Aptitude for determining situational needs and providing appropriate solutions._**

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- **_Must be able to work on a flexible schedule (including weekends)_**

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**_ Preferred Qualifications:_**

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- **_Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc._**

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- **_Prior experience in Ecommerce Domain_**

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- **_Good Analytical & Problem-Solving skills_**

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Job_**_Process Associate_

**_ Primary Location_**_India-Kolkata_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Sep 18, 2024, 4:05:03 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Fixed Term_

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