Customer Relations Executive

6 days ago

Pune, India Shiv Automotive Full time

Incharge of customer care back office.
- Accountable for CCCF management, MIS, concern age analysis and other reports.
- Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving corrective and preventive actions.
- Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.)
- Drive service marketing activities through tele-calling to improve vehicle retention.
- Planning customer events / clinics to build strong relationship with customers.
- Pareto analysis of customer concern by using 7 QC tools.
- Upkeep of process circular file and sharing with all concerned.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Pune, Maharashtra (preferred)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (preferred)

**Speak with the employer**
+91 7410002667

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