Product Owner, Workflow

**Overview**

Reporting to the Lead Product Owner, this role will be responsible for defining product roadmap in line with the broader Retirement Solutions transformation strategy and goals. Translating business objectives into actionable plans, the role plays a key part in enabling the optimisation of our operating model, whilst enhancing customer service and operational efficiency.

You will work in close partnership with the Customer Experience, Service Excellence, Technology and Product teams to define the roadmap and oversee its implementation.

Representing the MUFG Group culture will be critical for success, you will need to operate and advocate open and collaborative ways of working, where teamwork, client first and agility is central to our core values.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Define and prioritise the workflow product roadmap in line with our transformation goals and digitization drive.
- Collaborate with users and clients to understand their needs and translate them into product requirements.
- Understand business priorities and drivers to inform the product roadmap.
- Manage the product backlog, prioritizing based on changing requirements.
- Champion data-driven decision-making by leveraging data analytics and insights to identify opportunities for product improvement.

Operational Management
- Oversee all stages of product creation including design and development.
- Develop user stories.
- Monitor key performance indicators, analyze product performance, and iterate on optimization strategies.
- Monitor and evaluate product progress at each stage of the process.
- Participate in Scrum meetings and product sprints.
- Work with Continuous Improvement, business teams to identify and drive improvements.
- Review team working practices/procedures to identify opportunities to improve quality or productivity.
- Liaise with the product team Retirement Solutions SLT and end-users to deliver updates.

People Leadership
- Foster a collaborative work environment, inspiring innovation and creativity.
- Collaborate with other departments to build cross-functional relationships and ensure organizational alignment.
- Promote a One MUFG culture within the team encouraging collaboration and leveraging expertise across S&T to deliver exceptional results.
- Help build commitment and alignment among key stakeholders.
- Promote and support diverse and inclusive behaviours and thinking.
- Role model customer first behaviours and embed in the team a customer first attitude in all interactions with external and internal stakeholders.

Governance & Risk
- Identify Risks, Issues, and Assumptions & Dependencies with mitigating actions where applicable.
- Diligently follow-up any outstanding issues with business and technology stakeholders to ensure prompt resolution and closure.
- Ensure the development of a risk management culture, and effectively limit risk exposure to MUFG PMS with strategies to mitigate risk.
- Ensure total compliance with statutory regulations including the mitigation of operational risk in accordance with our risk framework.
- Leverage expertise to ensure that regulatory frameworks and compliance requirements are met, with adequate controls in place.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**

Experience
- 6 - 9 years work experience with minimum 3 years as a Product Owner working in workflow or Business Performance Manager.
- Professional experience working in large and complex environments in financial services or other highly regulated environments.
- Experience in implementing new technologies that include automation, agile ways of working and digitisation.
- In-depth knowledge of Scrum and Agile Software Development Methodology.
- Working knowledge of product development architecture.
- Strong internal consulting experience/capability.
- Proficiency in the use of analytic tools.
- Knowledge of user-centred design principles.
- Understanding of design quality standards.
- Knowledge of Pega and/or similar BPM platforms.
- Cloud based architectures.

Personal Attributes
- Ability to prioritize effectively.
- Excellent oral and written communication.
- Ability to work with large teams.

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the experti