Product Owner

2 days ago

Pune, India Straatix Partners Full time


Your Experience at a Glance

We are hiring a Product Owner for a client engagement in the Contact Centre

as a Service (CCaaS) domain. As part of the RIGO team, you will play a pivotal

role in shaping the platform roadmap, ensuring it is intuitive, reliable, and

scalable for mid-market customers while empowering partners and operations

teams.

You will bridge product vision with engineering and operations execution —

simplifying provisioning, improving observability, and ensuring a seamless

end-to-end experience for admins, customers, and internal teams.


About RIGO (Code Name: RIGO)

RIGO is a modern AI services and product engineering company helping

enterprises and high-growth businesses build and scale next-generation

platforms. By combining deep expertise in AI/ML, cloud, data, and product

strategy, RIGO partners with global clients to deliver measurable business

outcomes.

For this role, you will join a strategic CCaaS project, contributing to the

development of a modern, voice-led, multi-channel platform at enterprise scale.


Key Responsibilities

  • Own and evolve the CCaaS platform roadmap, with focus on discovery, provisioning, usability, manageability, scalability, and reliability.
  • Create intuitive admin and configuration workflows for customers, partners, and operations teams.
  • Ensure monitoring and observability are built into the platform for proactive issue detection and resolution.
  • Partner with engineering and DevOps to improve platform performance, particularly for voice and AI-integrated workflows.
  • Champion the end-to-end customer experience — provisioning, onboarding, usage, and support.
  • Enable internal teams (support, onboarding, channel) with platform features that reduce manual effort and accelerate time-to-value.
  • Define and track metrics such as provisioning time, uptime, admin satisfaction, and time-to-resolution.


Qualifications & Skills

  • 5+ years of product management experience in CCaaS, SaaS, or cloud-based platforms.
  • Proven success leading platform initiatives in multi-tenant environments.
  • Strong understanding of multi-channel communications, contact centre workflows, and cloud infrastructure.
  • Experience working closely with DevOps, engineering, and support teams on scalability and automation.
  • Excellent communication, stakeholder alignment, and cross-functional leadership skills.
  • Education: Undergraduate degree in Computer Science or Engineering; MBA preferred.


Why This Role Matters

As a Product Owner with RIGO, you will be instrumental in shaping a next-generation CCaaS platform that powers voice-led and AI-enabled customer engagement at scale. You'll help deliver simplified provisioning, stronger observability, and improved reliability — all critical to driving measurable impact for customers and operations teams. This is your chance to work with RIGO on a high-visibility client project, directly influencing how modern enterprises adopt and scale CCaaS platforms

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