Customer Support

4 days ago

Kolkata, India SuperProcure Full time

We are looking for an Customer Support executive who will be responsible for smooth functioning and can facilitate the onboarding and implementation process, and will have a keen eye for detail.

Key Responsibility Areas

1. Monitoring gaps in user adoption and making reports on the same.
2. Calling users to drive adoption wherever required.
3. Working on user account configuration in the system as per requirement.

**Requirements**:

- Bachelors /Masters Degree in relevant fields
- Must possess excellent verbal, written, and communication skills.(English/local language)
- Confident and crisp communication over calls presence.
- Should have basic knowledge of MS-Excel & PowerPoint.
- Experience in selling logistics solutions will be an advantage.
- Ability to manage time effectively and multi-task without losing attention to detail
- We look for people with Empathy, Passion, Persistence, and Ability to learn new things.

**Salary**: ₹160,000.00 - ₹220,000.00 per year

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

COVID-19 considerations:
Yes, This is a work from home job

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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