Customer Support Executive

2 days ago

Kolkata, India Teleperformance Full time

We are hiring for Domestic and International Process (Voice, Chat and Blended) in Saltlake sector 5 in Kolkata, Experienced in Customer Support or Fresher both are welcome to apply.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Job Type**: Fresher

**Salary**: ₹11,500.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 8777364969

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