Customer Care Executive

7 days ago

Airoli Navi Mumbai Maharashtra, India Career Choice Solution Full time

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Job Types**: Full-time, Permanent

**Salary**: ₹35,000.00 per month

Schedule:

- Night shift
- Rotational shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Airoli, Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Airoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Airoli, Navi Mumbai, Maharashtra, India Meera Enterprise Full time

    **Customer Care Executive & Customer Services Location Thane Airoli Turbhe** Metropolis (Inbound process) - Good comms required - Fresher salary: 16,500/ - Exp salary: 17,500/ - Shift timing: - 7am -10pm (Any 9hr shift) 2)ICICI SECURITIES - Good comms required - Salary: 16,500/- inhand - min 3mnths exp required - Grad fresher can apply 3)IDFC PL - Avg...

  • Customer Care Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Testeem Solutions Full time

    **Role Description** This is a full-time on-site role for a Customer Care Executive at Testeem Solutions in Ahmedabad. The Customer Care Executive will be responsible for customer support, ensuring customer satisfaction, providing excellent customer service, effective communication, and contributing to sales efforts. **Qualifications** - Customer Support,...

  • Customer Care Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Vibrant Training & Placement Full time

    Job Opportunity: Customer Care Executive Location: Navi Mumbai Shift Timing: 10:00 AM to 7:00 PM (Day Shift) Week Off: Sunday (Fixed) Process: Inbound Voice Process We're seeking enthusiastic individuals to join our team as Customer Care Executives in Navi Mumbai! If you have excellent communication skills and enjoy assisting customers, this role is...

  • Customer Care Executive

    2 days ago

    Navi Mumbai, India Om Placement & Consultant Full time

    Navi Mumbai We are looking for 55 Customer Care Executive Posts in Navi Mumbai with deep knowledge in Voice Process Executive,Telecaller,Communication Skills and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree - Experience- 0 - 2 Years- Salary- 1 Lac 50 Thousand To 2 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO /...

  • Customer Care Executive

    5 days ago

    Airoli, Navi Mumbai, Maharashtra, India Tech mahindra pvt ltd Full time

    Urgent Opening For Customer Service Process ( Inbound ) Process - Health Care Skill - Good communication skill required in English Education - Graduation is mandatory Shift - Day shift / 6 days working Week Off - 1 Rotational off Salary Range - Up to 3LPA ( Depend On Interview ) Language Prefer - Bengali, English, Tamil, Kannada, Telugu,...

  • Customer Care Executive

    5 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Teleperformance Full time

    **Job Opening: Customer Care Executive** **Location**: Ghansoli, Navi Mumbai **Salary**: ₹18,000/month (in-hand) **Shift**: Day shift, 6 days working We are seeking a dedicated Customer Care Executive to join our team immediately. **Requirements**: - Minimum 1 year of customer service experience - Excellent communication skills - Ability to join...

  • Customer Care Executive

    5 days ago

    Mumbai, Maharashtra, India Sakash Group Full time

    **Urgent Hiring for Customer Care Executive** Role - Customer Care Executive Industry - Manufacturing Department - Sales & Advertising Qualification : Graduate Exp : 06 to 2 yrs in Tele calling Skills : Communications Skills,English Location : Borivali, Mumbai **Immediate Joiners are preferred** **Job Types**: Full-time, Permanent Pay:...

  • Customer Care Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hiringlabs Business Solutions Full time

    Overview:The Customer Care Executive plays a crucial role in ensuring customer satisfaction and loyalty. They are responsible for providing exceptional service to customers, addressing inquiries and concerns, and representing the company in a professional and positive manner. Their role is pivotal in maintaining strong customer relationships and contributing...

  • Customer Care Executive

    4 days ago

    Navi Mumbai, India Shivkripa Transport Full time

    **Job Summary: - ** Customer care executive in logistics is responsible for overseeing the day-to-day operation and coordination with customer for daily dispatch. This includes managing the transportation of goods and daily tracking, coordinating with suppliers and customers, and ensuring that all operations are running smoothly and efficiently. **Duties...

  • Customer Care Executive

    4 days ago

    Mumbai, Maharashtra, India Aegis Consultants Full time

    **Designation: Customer Care Executive** **Location - Kurla** **Working Days - Monday to Saturday (10:00 AM - 7:00 PM)** **JOB DESCRIPTION**: - Create a customer care protocol - Handling customer complaints - Gathering customer feedback - Managing consumer concerns - Helping every customer service professional improve - Keeping track of consumer...