Junior Executive- Telugu

5 hours ago


Tiruchchirappalli, India Durafit Full time

**Job description: Junior Executive**

**Roles and Responsibilities **

Manage Inbound /Outbound calls

Managing a team of representatives offering customer support

Resolving customer complaints brought to your attention

Over-seeing the customer service process

Monitoring the work of individual representatives and of the team

Possessing excellent product knowledge to enhance customer support

Maintaining a pleasant working environment for your team

Planning the training and standardization of service

Maintaining a positive, empathetic, and professional attitude toward customers

at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support

**Requirements**:
We are looking for a competent, self-motivated and skilled person who can take ownership

of the role provided to them.

**Benefits**:
**Perks and Benefits**

Perks and Benefits Performance-Based incentives

Role: Junior Executive

Industry Type: Fitness & Wellness

Employment Type: Permanent


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