Trade Services

**Responsibilities**: **1. Processing standard** a. Processing of day to day transactions as per local operating procedures. b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained c. Understand customer requirements & Enhance client experience through various initiatives. e. Ensure issues & exceptions are reported, tracked and resolved timely f. Ensure Client escalations and inquiries are investigated and responded appropriately. g. Adhering to the latest compliance /Sanctions / FATCA/AML policies and guidelines. h. Sound MS Excel operations and accounting skills i. Flexible working hours / days, as per country requirements k. Sound understanding of various trade products like: LC / Guarantee issuance/ confirmation /payments and have had experience in the Document scrutiny team. (Expertise in UCP, ISBP, URC, URDG, URR) l. Strong knowledge about the Commodity market **2. Risk and Control** a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures b. Assist unit for audit preparation and necessary actions for clean audit results **3. Migration and Project management** a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external b. Assist in developing and maintaining training database, training materials, and trackers for the migration c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery d. Participate in cross functional projects at unit level to maximize Productivity & Create effective Backups. e. Helps in Continuous Review of operating procedures and highlights risks in processes and puts mitigating controls. **4. Team & Stake Holder Management** a. Ensure to provide the best productivity to meet SLA targets b. Assist the team manager in building strong, cordial and positive work environment. Motivate all team members to work collectively as a team. c. Maintain team’s performance metrics to track defects, productivity. d. Takes personal responsibility for identifying relevant training resources continuously to improve product and process expertise. e. Ability to plan, assign and complete the work within SLA. **Other Job responsibilities.** 1. Participate in broader product initiatives & projects. 2. Participates in all process automation deliverables 3. Coordinates with various teams and Supports to performs UAT, wherever required. 4. Review service quality, production systems, and client reporting within cash and trade operations 5. Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations **Qualifications**: - Atleast 5 years of experience in a related cash and trade operations management role. - Proven experience in creating and implementing processes that result in improved business performance - Effective verbal and written communication and analytical skills - Document Scrutiny knowledge - Expertise in UCP, ISBP, URC, URDG **CDCS certification - Mandatory** **Education**: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Operations - Transaction Services - **Job Family**: Cash Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting