Trade Service Professional
1 day ago
Support across Trade Finance products, including, Supplier Finance, Trade Loans and Receivable Finance including ownership of underlying issues requiring remediation - Reviewing of processes to provide improvements and reduce issues experienced by clients - Ensuring completion and lodgement of all associated Trade facility documentation, including support for on-boarding activities for existing clients - Provide technical support and training on Citi’s customer facing portal including system navigation and trouble shooting The primary focus of the job is to provide a high quality service to our internal and external customers by ensuring that our training levels, knowledge and understanding of the product offering is to a uniformly high standard, and ensure that any errors are noted and corrective action taken. **Responsibilities**: COMMUNICATIONS - Escalate customer feedback, processing delays and errors appropriately - Adhere to Compliance Standards and Operational Risk Policy RISK / CONTROLS Ensure continuous review of processes to identify potential control gaps and ensure upward reporting of any issues Immediate reporting of any PLE’s, Facilitate input to MCA and ensure adequate action is taken to manage potential issues TRAINING / DEVELOPMENT Continuous assessment, tracking and reporting of staff training/skills deficiencies. Ensure the execution of staff training in accordance with the deficiency needs and associated target dates to ensure that service, quality and capacity levels are maintained in accordance with departmental goals. Manage staff skill sets, versatility matrices, and training goals for the next quarter including performance analysis of prior goals/activities. Create and deliver high quality and up to date training material for use in internal training courses and presentations QUALITY / PROCESS IMPROVEMENT Identify and implement process improvement. Provide technical guidance and growth. Maintain business relationships. Identify and implement service enhancements. Communicating on a timely basis the performance trends, standards and objectives, skill depth and process improvement initiatives for each unit. Distribution/ availability of appropriate Unit MIS. Communicating on a regular basis the Unit Quality Objectives. Conduct and/or ensure completion of monthly team meeting and distribution of minutes Facilitate the identification, development and reporting of the priority process improvement plans of each unit (i.e. MCA, CAP items). Conduct regular reviews with the Team Lead of closed, pending and new action items. Management of tasks, functions and resource in accordance Floor Standards and Quality Objectives. Through regular reviews, processing error source cause analysis and self-assessment testing, maintain accurate Process Control Manuals (PCM) and/ or Process Maps for all primary functions of each unit. Ensure staff awareness. Contribute to maintenance and review of accurate and signed SLAs at all times Participate in projects and initiatives as required including coordinating requests for MIS or other ad hoc information across the unit MANNING / RESOURCE MANAGEMENT Capacity/resource management to support the timely execution of the functional tasks and responsibilities of the unit(s), and departmental operating and performance standards. Ensure ownership and delivery of accurate collation and reporting of key MIS/Performance statistics for the unit. Timely and accurate delivery of Unit MIS to department Head Assist on client visits as required including producing decks and MIS **Qualifications**: - Minimum 5 years’ experience in a Service or Operations Role - Trade Finance experience highly desirable - Ability to quickly understand and resolve complex issues - Possess highly effective written and oral communication skills; excellent organizational and project management skills - Strong investigative and analytical skills - Self starter - Proven Track record - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
-
Trade Desk Manager
1 week ago
Mumbai, Maharashtra, India Trade Pe Tech Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole OverviewWe are seeking a Trade Desk Manager (Cross-Border Trade) to lead and strengthen our trade desk operations. In this role, you will oversee end-to-end trade execution from transaction processing anddocumentation collection and scrutiny to compliance alignment and client servicing.As the key link between clients, banks, and internal teams, you will...
-
Trade Finance Professional
1 week ago
Mumbai, Maharashtra, India Tricon Energy Full time**Overview** Come discover why Tricon has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at Tricon. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee...
-
Trading Services Associate
3 weeks ago
Mumbai, India JPMorgan Chase & Co. Full timeAre you ready to elevate your career in a fast-paced, innovative environment? You will have the opportunity to utilize and keep developing your skills while contributing to a team that values growth and collaboration. Join us and be part of a company that supports your professional journey and offers exciting challenges. As a Trading Services Associate ll...
-
Trade Operation Professional
1 week ago
Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTrade Operation Professional We're hiring Trade Operations Experience: 0.6 months - 3 Years Location: Mumbai (Apply if you are in western line) Notice Period: Immediate - 30 Days max Domain: Investment banking Description:- 1. Majorly with good Excel knowledge 2. Excellent communication skills (Candidates need to have excellent...
-
Trade Operations Professional
2 weeks ago
Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTrade Operations Professional We're actively hiring for Trade Operation Position. Experience: 0.6 months - 3 Years Location: Mumbai (Apply if you are in western line) Notice Period: Immediate - 30 Days max Domain: Investment banking Description:- 1. Majorly with good Excel knowledge 2. Excellent communication skills (Candidates...
-
Trading Services Associate
3 days ago
Mumbai, Maharashtra, India JPMorgan Chase Full timeJob Category Trading Services Are you ready to elevate your career in a fast-paced innovative environment You will have the opportunity to utilize and keep developing your skills while contributing to a team that values growth and collaboration Join us and be part of a company that supports your professional journey and offers exciting challenges As a...
-
Trading Services Associate
1 day ago
Mumbai, Maharashtra, India JPMorganChase Full time**JOB DESCRIPTION** Are you ready to elevate your career in a fast-paced, innovative environment? You will have the opportunity to utilize and keep developing your skills while contributing to a team that values growth and collaboration. Join us and be part of a company that supports your professional journey and offers exciting challenges. As a Trading...
-
Trading Services Associate
2 weeks ago
Mumbai, Maharashtra, India JPMorganChase Full time**JOB DESCRIPTION** Join our team as a Trading Services Associate to drive operational excellence, support trading strategies, and ensure regulatory compliance. Collaborate with US traders, resolve trade discrepancies, and enhance process efficiency **Job Summary** As a Trading Services Associate in our dynamic team, you will play a crucial role in...
-
Trade Finance Operations Professional
1 week ago
Mumbai, Maharashtra, India BNP Paribas Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout Business line/Function:Global Trade Finance Operations (GTFO), an entity within BNP Paribas India Solutions, is a back-office operations platform which caters to processing of Traditional Trade Transactions for various entities of the BNP Paribas group worldwide.Position PurposeThe Associate Level 1/Senior Associate will independently vet and book bank...
-
Trading Services Associate
1 week ago
Mumbai, Maharashtra, India JPMorganChase Full time**JOB DESCRIPTION** Join our Trade Support team as a Trading Services Associate, where you'll ensure seamless trade operations through confirmations, reconciliations, and reporting while actively participating in meetings to showcase innovative workflows. With a focus on precision, you'll manage deliverables to maintain high SLA compliance and accuracy...