Administrator

1 week ago

New Delhi, India Wipro Limited Full time

**Â Overview**:
Role Purpose
The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction
Do

Ensure timely response of all the tickets raised by theclient end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high prioritytickets/ service
Installing and configuring software/ hardware requirements based onservice requests
100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
Coordinate with on-site team for complex problem resolution andensure timely client servicing
Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

Stakeholder Interaction

Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Project Manager
For governance and client relationship management
On-site project team
To resolve the complex problem/ issues at the site
Lead/ Sr. Administrator
Guide the administrators with the complex problems
External
Client
Resolving the tickets/ queries and servicing them

Display

Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk - Expert
Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - Expert

Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

Behavioral Competencies
Problem solving
Execution excellence
Passion for results
Collaborative working

Deliver

No.
Performance Parameter
Measure
1.

100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
2.

  • Administrator

    1 day ago

    New Delhi, India VIBGYOR Group of Schools Full time

    Job descriptionWe are looking for Senior Administrator for VIBGYOR school.Administrator is responsible for directing the activities of subordinate staff in the coordination and management of various administrative activities for an organization. Administrator is responsible for managing various operations at a facility. The work requires knowledge of the...

  • IT Administrator

    4 days ago

    New Delhi, India Technoflot Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided We are opening a vacancy for a system administrator (hybrid schedule: 2 days in the office, 3 days remote support) **Tasks**: Gateway administration based on Kerio Control Corporate LAN administration (DHCP, DNS, VPN) Terminal server...

  • Administrative Executive

    1 day ago

    New Delhi, India Ajanta Pharma Ltd Full time

    Job Description – Admin Executive Position: Admin Executive Location: Mumbai (Andheri E) Department: Administration Reports To: Admin Manager / Head – Administration Job Purpose To manage and support day-to-day administrative operations, ensure smooth office functioning, and provide assistance to management and employees in administrative, facility, and...

  • Administrative Assistant

    15 hours ago

    New Delhi, India United Nations Full time

    The mandate of the United Nations Economic Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy-oriented research and analysis, normative...

  • Office Administrator

    15 hours ago

    New Delhi, India Effisense Consulting Full time

    Effisense Consulting is a TAC (Training, Auditing and Consulting) firm based in New Delhi. We are a team of 'Practice Engineers' dedicated to providing innovative and reliable solutions in the areas of Mechanical system design advisory, Sustainability and Risk Management. We are committed to delivering high-quality services to our clients. **Role...

  • Nutanix Administrator

    1 day ago

    New Delhi, India ITC Infotech Full time

    Location: Bangalore Exp:4+Years Notice: Immediate Role: Nutanix Administrator Candidate is having good know of Nutanix and VMware platforms. Candidate is also having good administration and troubleshooting skills. Having adequate knowledge of OSs and patching Windows servers.

  • Administrative Assistant

    1 day ago

    New Delhi, India Outside ROI Full time

    Job Title: Administrative AssistantLocation: Bangalore, IndiaCompany: OutsideROI (US-based Marketing Agency)Type: Full-TimeExperience Level: 2–5 YearsIndustry: Marketing & AdvertisingJob Summary:We are seeking a proactive and organized Administrative Assistant to support our fast-paced marketing agency in Bangalore. The ideal candidate will be responsible...

  • Office Administrator

    4 days ago

    New Delhi, India Hi Tech Agro Energy Pvt. Ltd. Full time

    Our company is looking for an organized and self-motivated office administrator who will be responsible for providing administrative support to our office personnel. The office administrator’s role will include working closely with our leadership team by handling clerical duties, coordinating calendars, and organizing meetings. In order to be successful...

  • Administrative Specialist

    1 day ago

    New Delhi, India mCaffeine Full time

    About us/Company overview: PEP is a dynamic personal care company that proudly houses two innovative brands –mCaffeine & Hyphen . With a passion for creating high-performance, conscious, and consumer-loved products, we are redefining the way personal care is experienced. While mCaffeine is India’s first caffeinated personal care brand, loved for its...

  • Salesforce Administrator

    1 day ago

    New Delhi, India Zywave Full time

    Role OverviewWe are looking for a Salesforce Administrator to join our growing team in Pune. The role will serve as the primary administrator for Salesforce platforms, ensuring smooth operations, user support, and system enhancements. You will work closely with cross-functional stakeholders including Sales, Marketing, Operations, and IT to configure,...