Ba -contact Centre Automation

2 days ago

Bengaluru Karnataka, India CAPCO Full time

**Job Title: BA Contact Centre automation**

**About Us**

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with **Consultancy of the year in the British Bank Award** and has been ranked **Top 100 Best Companies for Women in India 2022 by **Avtar & Seramount**. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

**WHY JOIN CAPCO?**

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

**MAKE AN IMPACT**

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

**#BEYOURSELFATWORK**

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

**CAREER ADVANCEMENT**

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

**DIVERSITY & INCLUSION**

We believe that diversity of people and perspective gives us a competitive advantage.

**MAKE AN IMPACT**

***JOB SUMMARY**:

- Experience in **Retail banking **domain
- Prior experience in **Contact centre automation (Channels)** is mandatory
- 10+ years of experience as BA
- Must have strong BA skills with strong understanding of Agile principles
- Have fundamental skillset in Jira and Confluence.
- Strong analytical & problem-solving skills
- Good Stakeholder Management experience
- Assist requirements prioritization to determine Minimum Viable Product (MVP) scope
- Excellent communication skills & strong stakeholder management experience
- Must have experience in working with any global bank

**WHY JOIN CAPCO?**

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: - A work culture focused on innovation and creating lasting value for our clients and employees - Ongoing learning opportunities to help you acquire new skills or deepen existing expertise - A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients - A diverse, inclusive, meritocratic culture

**We offer**:

- A work culture focused on innovation and creating lasting value for our clients and employees
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

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