Contact centre representative

15 hours ago

Bengaluru, India Allegis Global Solutions Full time

Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)Job SummaryJoin one of the world’s leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we’d love to meet you.Key Responsibilities- Handle inbound and outbound calls professionally, empathetically, and efficiently.- Resolve customer queries at the first point of contact wherever possible (First Call Resolution).- Recommend relevant products and services tailored to customer needs.- Stay informed on the latest products, services, policies, and system updates.- Escalate issues effectively while taking full ownership of the customer journey.- Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.Preferred Skills- A calm, patient, and empathetic demeanor under pressure.- Ability to work collaboratively within a team environment.- Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.- A mindset focused on continuous learning and improvement.Why Join Us?- Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.- Work in a supportive and inclusive culture that champions career growth and internal mobility.- Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.- Enjoy a flexible working model and world-class employee benefits.- Contribute to a workplace that celebrates diversity and empowers every voice.✅Required Skills & Qualifications- Excellent communication skills (both verbal and written).- Empathy and patience while dealing with customers.- Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).- Strong interpersonal skills and the ability to work effectively in a team.- Ability to multitask and prioritize in a fast-paced environment.- Previous experience in a contact Centre or customer service role is mandatory.- Candidates must hold a Bachelor’s degree. Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.- Must be flexible to work in UK/US shifts.- Maximum CTC: Up to ₹6 LPA.- Experience required: 1.5 to 7 years.Interview Mode: Face-to-Face (Round 2)Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.Email ID:

  • Contact Centre Representative

    2 days ago

    Bengaluru, India Allegis Global Solutions Full time

    Dear Candidates, We are hiring for Contact Centre Representative (International Voice Process) || HSBC-Bangalore Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 1 to 7 Years Interview Mode: Face-to-Face (Round 2)...

  • Contact Centre Representative

    2 days ago

    Bengaluru, India Allegis Global Solutions Full time

    Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)📌 Job...

  • Contact Centre Representative

    2 days ago

    Bengaluru, India Allegis Global Solutions Full time

    Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)📌 Job...

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    2 days ago

    Bengaluru, India Allegis Global Solutions Full time

    Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)📌 Job...

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    13 hours ago

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    Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC- BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round...

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