HRo Contact Centre

5 days ago

Bengaluru, India Tata Consultancy Services Full time

**HRO Contact Centre-Voice Roles**

**Work location**:Bangalore Karnataka, India

**Education andEligibility Criteria: -**

Minimum 15 yearsof regular education (10th + 12th + 3 years Graduation).

Bachelor's degree inany discipline.

Will need to match USHours - Night Shift.

Basic computer knowledge required (MS- Office Applications)

Work experience as per the job grade.

International voice experience is mandatory

**HRO - ContactCentre - Voice**Agent-**

**Work experience
- **1-8 years

Excellent Communication with International Voice experience a must

Exposure to handlingInternational customers / helpdesk experience

Hands on experience inInternational HR Helpdesk / HR Contact center

**HRO - ContactCentre - Voice Quality Analyst/Trainer**
- **Work experience-** 4-9 years

Excellent understanding of various processes of core HR Operations

Experience is performing Quality monitoring for Tier 1 HR Helpdesk

Should have experience in using Workflow / case management tools likeServiceNow, Remedy etc.

Good understanding of Quality Methodology and tools

**HRO - ContactCentre - Voice Team Lead**
- **Work experience
- **5- 9 years

Excellent understanding of various processes of core HR Operations

Experience in Leading team managing Tier 1 HR helpdesk for UK, Europe or USEmployees

**HRO - Contact Centre - Voice Client Manager-**

**Work experience
- **8-11 years

Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europeor US Employees

Good understanding of Service level agreements and contractualcompliance requirements

Should have excellent client and stakeholder management skills

**HRO - ContactCentre - Voice Senior Client Manager**
- **Work experience
- **8-13 years

Lead teams providing Tier HR helpdesk support to the Employees, LineManagers, Vendors and 3rd parties

Team management, Team engagement and Succession planning

Ensure policies and procedures are followed and Zero noncomplianceacross the engagement

Ensure the Service Levels are met consistently

  • US Healthcare Contact Centre Operations Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Operations LeadA highly experienced Senior Operations Lead is sought after to spearhead the Contact Centre Operations for a US Healthcare Membership/Provider Contact Centre industry.About the PositionThis is a leadership role that requires 14-20+ years of overall experience with at least 7-8 years in a leadership position in blended voice operations...

  • Senior Operations Manager

    22 hours ago

    Bengaluru, Karnataka, India beBeeOperations Full time US$ 15,00,000 - US$ 20,00,000

    Senior Operations Manager Contact CentreWe are seeking a highly skilled and experienced Senior Operations Manager to lead our Contact Centre team. The successful candidate will be responsible for overseeing the day-to-day operations of the centre, ensuring that all teams are working efficiently and effectively.Key ResponsibilitiesDevelop and implement...

  • Ba -contact Centre Automation

    5 days ago

    Bengaluru, Karnataka, India CAPCO Full time

    **Job Title: BA Contact Centre automation** **About Us** “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with **Consultancy of the year in the British Bank Award** and has been ranked **Top 100 Best Companies for Women in India 2022 by **Avtar & Seramount**. With our presence across 32 cities across globe, we...

  • Contact Centre Service

    5 days ago

    Bengaluru, India HSBC Full time

    **Business**: CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:CONTACT CENTRE SERVICE & SALES ASSOCIATE** **Global Career Band: 8** **Location **_(Country / City)_**: Bangalore** **Recruiter Name**: Divya Sruthi** **Why Join Us**: If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and...

  • Contact Centre Service

    5 days ago

    Bengaluru, India HSBC Full time

    **Business**:RBWM** **Open positions:1** **Role Title: CONTACT CENTRE SERVICE & SALES ASSOCIATE I GSC’s** **Global Career Band:8** **Location **_(Country / City )_**:Bangalore** **Recruiter Name : Saloni Bajaj** **Why join us?** **Role Purpose** Receives general inbound customer calls in a contact centre environment typically on a single product...

  • Contact Centre Service Consultant Contact Centre Service Consultant

    3 days ago

    Bengaluru, Karnataka, India ANZ Banking Group Limited Full time US$ 90,000 - US$ 1,20,000 per year

    About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Operations Analyst, Servicing This position is required to have solid knowledge of processes. This position requires excellent communication, with...

  • Contact Centre Service

    5 days ago

    Bengaluru, India HSBC Full time

    **Business**:RBWM** **Open positions:1** **Role Title: CONTACT CENTRE SERVICE & SALES ASSOCIATE** **Global Career Band:8** **Location **_(Country / City )_**:Bangalore** **Recruiter Name : Saloni Bajaj** **Why join us?** **Some careers grow faster than others** If you’re looking for a career that will give you plenty of opportunities to develop,...

  • Director Contact center Operations

    6 days ago

    Bengaluru, Karnataka, India Healthcare Full time

    Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be YEARS OVERALL EXPERIENCE WITH MIN 7-8 YEARS...

  • Director Contact center Operations

    6 days ago

    Bengaluru, Karnataka, India Healthcare Full time

    Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

  • Director Contact center Operations

    3 days ago

    Bengaluru, Karnataka, India Healthcare Full time

    Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...