Contact Centre Representative

17 hours ago

Bengaluru Hyderabad, India Allegis Global Solutions (AGS) Full time ₹ 3,50,000 - ₹ 6,50,000 per year

Job Title: Contact Centre Representative

Department: Contact Centre Wealth and Premier Banking

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 0 -7 Years

Interview Mode:

  1. 1st Round 3 online Assessment ( OPQ + CC-Sim + SVAR )

  2. 2nd Round - Managerial round ( Face-to-Face Interview )

  3. 3rd HR Discussion

Job Summary

Join one of the worlds leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service roleit's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we'd love to meet you.

Key Responsibilities

  • Handle inbound and outbound calls professionally, empathetically, and efficiently.
  • Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
  • Recommend relevant products and services tailored to customer needs.
  • Stay informed on the latest products, services, policies, and system updates.
  • Escalate issues effectively while taking full ownership of the customer journey.
  • Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.

Qualifications & Requirements

  • Excellent communication skills (both verbal and written).
  • Strong problem-solving, multitasking, and organizational skills.
  • Comfortable adapting to changing priorities and open to receiving feedback.
  • High school diploma or equivalent is mandatory; Bachelor's degree preferred.
  • Proficient in basic computer applications and customer support tools.
  • Prior experience in a contact centre or customer service role is a plus.
  • Willingness to work in rotational shifts aligned with UK/US time zones.

Preferred Skills

  • A calm, patient, and empathetic demeanor under pressure.
  • Ability to work collaboratively within a team environment.
  • Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.
  • A mindset focused on continuous learning and improvement.

Why Join Us?

  • Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.
  • Work in a supportive and inclusive culture that champions career growth and internal mobility.
  • Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.
  • Enjoy a flexible working model and world-class employee benefits.
  • Contribute to a workplace that celebrates diversity and empowers every voice.

  • Contact Centre Representative Gsc's

    7 days ago

    Hyderabad, India HSBC Full time

    **Business**:CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:Contact Centre Representative** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name**: Jamal Unnisa** **The Opportunity**: Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Contact Centre Representative Gsc’s

    2 weeks ago

    Hyderabad, India HSBC Full time

    -Job description **Business**: RBWM **Open positions**:1 **Role Title**: Contact Centre Representative GSC’s **Global Career Band**:8 **Location**: Hyderabad **Recruiter Name**:Jamal Unnisa **Why join us?*** **Role Purpose** Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition....

  • Contact Centre Manager Airline

    3 weeks ago

    Bengaluru, India Talentbridge Full time

    Role & responsibilities Develop and implement the business strategy and related policies (35 year time scales) for the Contact Centre and ensure it meets its objectives in relation to agreed revenue generation, customer service levels, resourcing, efficiency levels, and standards. To develop, implement, and manage the strategy for the successful delivery of...

  • Contact Centre Manager Airline

    2 weeks ago

    Bengaluru, Karnataka, India Talentbridge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesDevelop and implement the business strategy and related policies (35 year time scales)for the Contact Centre and ensure it meets its objectives in relation to agreedrevenue generation, customer service levels, resourcing, efficiency levels, andstandards. To develop, implement, and manage the strategy for the successful delivery of...

  • Contact Centre Inbound Executive

    1 week ago

    Bangalore, -Blore-Gold Hill Square-Hosur Main Road-Bommamahalli-KTK, Bangalore, Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Sky Service Distribution - SME-Sky Channel-Contact Centre InboundThe SME-Sky Channel-Contact Centre Inbound role involves handling inbound customer service inquiries and providing support to Sky Channel customers. Responsibilities include addressing customer concerns, resolving issues, and ensuring a positive customer experience. The role requires strong...

  • Contact Center Representative Gsc''s

    7 days ago

    Hyderabad, India HSBC Full time

    **Business**:CONTACT CENTRE :SERVICE & SALES** **Open positions: 1** **Role Title**:Contact Centre Representative** **Global Career Band: 8** **Location **_(Country / City)_**:Hyderabad** **Recruiter Name: Jamal BEGUM** **The Opportunity**: Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Channels Contact Centre Automation

    7 days ago

    Hyderabad, Telangana, India EIL Global Full time

    **Company Overview** EIL Global IT Solutions and Services Pvt Ltd is a leading IT services provider operating across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, the company specializes in a broad spectrum of IT infrastructure services including desktops, servers, networks, and data centre technologies. With a strong presence in...

  • HRo Contact Centre

    2 weeks ago

    Bengaluru, India Tata Consultancy Services Full time

    **HRO Contact Centre-Voice Roles!** **Work location**:Bangalore Karnataka, India **Education andEligibility Criteria: -** Minimum 15 yearsof regular education (10th + 12th + 3 years Graduation). Bachelor's degree inany discipline. Will need to match USHours - Night Shift. Basic computer knowledge required (MS- Office Applications) Work experience as...

  • Associate - Contact Centre

    3 days ago

    Bengaluru, Karnataka, India Varthana Full time

    **Published on** 17-Jul-2025 **Branch** Head Office **Qualifications** 12th STD **Experience** 0 Years - 0 Months To 2 Years - 0 Months **Contact** Thejas - 94970 85435 **Key Requirement for the Position** 2-3 years of tele calling experience with a diploma or degree Proven Sales track record with priori experience in tele calling Ability to learn new...

  • Ba -contact Centre Automation

    2 weeks ago

    Bengaluru, Karnataka, India CAPCO Full time

    **Job Title: BA Contact Centre automation** **About Us** “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with **Consultancy of the year in the British Bank Award** and has been ranked **Top 100 Best Companies for Women in India 2022 by **Avtar & Seramount**. With our presence across 32 cities across globe, we...