Contact Centre Representative

4 days ago

Bengaluru Hyderabad, India Allegis Global Solutions (AGS) Full time ₹ 3,50,000 - ₹ 6,50,000 per year

Job Title: Contact Centre Representative

Department: Contact Centre Wealth and Premier Banking

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 0 -7 Years

Interview Mode:

  1. 1st Round 3 online Assessment ( OPQ + CC-Sim + SVAR )

  2. 2nd Round - Managerial round ( Face-to-Face Interview )

  3. 3rd HR Discussion

Job Summary

Join one of the worlds leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service roleit's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we'd love to meet you.

Key Responsibilities

  • Handle inbound and outbound calls professionally, empathetically, and efficiently.
  • Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
  • Recommend relevant products and services tailored to customer needs.
  • Stay informed on the latest products, services, policies, and system updates.
  • Escalate issues effectively while taking full ownership of the customer journey.
  • Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.

Qualifications & Requirements

  • Excellent communication skills (both verbal and written).
  • Strong problem-solving, multitasking, and organizational skills.
  • Comfortable adapting to changing priorities and open to receiving feedback.
  • High school diploma or equivalent is mandatory; Bachelor's degree preferred.
  • Proficient in basic computer applications and customer support tools.
  • Prior experience in a contact centre or customer service role is a plus.
  • Willingness to work in rotational shifts aligned with UK/US time zones.

Preferred Skills

  • A calm, patient, and empathetic demeanor under pressure.
  • Ability to work collaboratively within a team environment.
  • Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.
  • A mindset focused on continuous learning and improvement.

Why Join Us?

  • Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.
  • Work in a supportive and inclusive culture that champions career growth and internal mobility.
  • Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.
  • Enjoy a flexible working model and world-class employee benefits.
  • Contribute to a workplace that celebrates diversity and empowers every voice.

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