Professional 2 Network Operations

2 weeks ago

Chennai Tamil Nadu, India Gainwell Technologies LLC Full time

**Summary**:
**Your role in our mission**:
**Essential Job Functions**
- Documents and tracks reported matters of significance where assigned; ensures issue has been resolved as appropriate and in accordance with established service agreements or procedures.
- Analyzes, prepares and provides updates to internal and external customers during service failures in accordance with established service agreements. Works in conjunction with service providers to resolve failure or escalates as necessary to reduce downtime and maximize system availability.
- Creates and maintains systems software and hardware documentation; assesses system information where appropriate to determine appropriateness of other updates and enhancements.
- Initiates and oversees the service restoration process to expedite problem resolution; monitors processes and resolves matters of significance in order to ensure completion in accordance with established service agreements.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in computer science or related field preferred
- Three or more years of network or system experience in a large mainframe/alternate platform environment

**Other Qualifications**
- Analytical skills to identify and resolve matters of significance
- Problem solving skills to troubleshoot varied problems within varied environments
- Good time management skills
- Good interpersonal skills to interface with internal and external customers and vendors
- Ability to work under pressure
- Ability to adapt to changing requirements and requests

**Work Environment**
- Office environment
- May require evening or weekend work
- May require shift work

**What we're looking for**:
**What you should expect in this role**:
**Competency1**:
**Competency2**:
**Competency3**:
**Competency4**:
**Competency5**:

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