Subject Matter Expert

**Job Title: Connectivity - Subject Matter Expert for Network Operations**

**Career Level - D3**

**Introduction to role**:
Join us as a Subject Matter Expert for Network Operations at AstraZeneca, a world-leading Pharmaceutical company operating in over 100 countries. This role is an integral part of our large Network support and maintenance function, spanning several continents. As a Senior Network Engineer, you will lead the Troubleshooting, Development, and Implementation of network primarily on Cisco Technologies with additional Load balancer, Wireless services. You will manage all aspects of the network environment, leveraging technology to impact patients and ultimately save lives.

**Accountabilities**:
Your primary responsibility will be working on proactive-reactive Incident/SR/changes/SIP related to Network and Network security technologies (Switching/Routing/Firewall/LB/Cloud). You will be accountable for meeting the delivery targets set by management and ensuring that delivery is within and better than prescribed SLA levels. You will also manage 24x7 monitoring of Network availability, performance, and initial triage of related incidents. Additionally, you will work on Service improvement activities, provide automation solutions to benefit the network operations team, and create policies and procedures related to the Networking environment.

**Essential Skills/Experience**:

- A minimum of a Bachelor's Degree is required, MS or MBA preferred.
- 8 to 10 years’ experience performing various tasks in Network Operations center & Hands-on Enterprise Network Troubleshooting.
- At least 5+ years’ experience of working in Global NOC environment.
- Strong Knowledge on Checkpoint, Cisco ASA, Zone based Firewall, Firepower, Cisco ISE.
- Knowledge in Switching technologies - Cisco 9300/9500, Stackwise-virtual, Nexus - 9K,7K, 5K, 2K,VPC, FEX, Cisco VSS.
- Strong knowledge in Routing & WAN technologies: Handling Cisco ISR/ASR routers, Troubleshooting Cisco SD-WAN (Viptela), Implementing Routing Protocols including BGP, OSPF, EIGRP etc.
- Excellent communication skills, both written and verbal, and excellent presentation skills. Well versed in English.
- Good knowledge of Release Management, Incident Management and Problem Management processes.
- Experience working in globally distributed team.
- Knowledge in ticketing system like Remedy, SNOW.
- CCNP(R/S or Security) certification required. CCSA/CCSE and ITIL certifications are added advantage.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we are one purpose-led global organisation. We are the enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world. Our work has a direct impact on patients. transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.