Front Desk Executive

2 days ago

Mohali Punjab, India Hair Raiserz Luxe Full time

**Job Overview**:
As a Front Desk Executive at Hair Raiserz Luxe Salon, you will be the first point of contact for our clients, providing a warm and luxurious welcome. You will handle appointments, manage client inquiries, and ensure smooth front desk operations, reflecting the premium quality and sophistication of our brand.

**Key Responsibilities**:

- **Client Reception**:

- Greet clients with a friendly, professional demeanor.
- Ensure a seamless check-in and check-out process.
- Address client queries and provide detailed information about salon services, products, and offers.
- **Appointment Management**:

- Schedule, confirm, and manage client appointments efficiently using salon management software.
- Handle appointment modifications, cancellations, and follow-ups.
- Minimize wait times and coordinate with stylists and technicians for timely service.
- **Sales Support**:

- Promote and upsell salon services, memberships, and retail products.
- Process payments, manage invoices, and ensure accurate billing.
- Inform clients about ongoing offers, promotions, and loyalty programs.
- **Administrative Duties**:

- Maintain the front desk area, ensuring it is clean, organized, and welcoming.
- Monitor stock levels of promotional materials and retail items at the reception.
- Maintain accurate client records and update databases as required.
- **Customer Experience**:

- Create a warm and luxurious environment that reflects the salon’s premium standards.
- Handle client feedback and complaints gracefully, escalating to the manager if needed.
- Build lasting relationships with clients to encourage loyalty and repeat visits.

**Key Skills & Qualifications**:

- **Educational Qualification**: Minimum of a high school diploma; a bachelor’s degree is a plus.
- **Experience**: Prior experience in a customer-facing role, preferably in the salon, spa, or hospitality industry.
- **Skills**:

- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in salon management software and basic MS Office tools.
- A professional, polished appearance aligned with the salon's premium image.
- Ability to remain calm and composed in a fast-paced environment.

**Work Environment**:

- Luxurious salon setting with direct interaction with clients and team members.
- Flexibility to work weekends, holidays, and peak salon hours.

**Join the Hair Raiserz Luxe Salon team and be a part of delivering exceptional beauty experiences to our valued clientele.**

please contact on for direct conversation with the saloon in charge
7837836500

9643978735

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

Work Location: In person

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