Customer Relationship Executive
20 hours ago
_**Key Responsibilities**:_
**Customer Engagement**:
- Build and maintain strong relationships with customers through regular communication.
- Provide information about vehicles, financing options, and dealership services.
**Telecalling Duties**:
- Conduct outbound calls to potential customers and follow up on leads.
- Schedule appointments for test drives, service visits, and sales consultations.
- Maintain accurate records of customer interactions and feedback in the CRM system.
**Sales Support**:
- Collaborate with the sales team to understand promotions and inventory.
- Assist in upselling and cross-selling dealership products and services.
- Support marketing initiatives by participating in promotional campaigns.
**Customer Feedback**:
- Collect and analyze customer feedback to identify areas for improvement.
- Address any issues or complaints promptly and effectively.
**Administrative Tasks**:
- Maintain an organized database of customer information and interactions.
- Prepare reports on customer interactions and sales performance as needed.
- **Qualifications**:_
- High school diploma or equivalent; bachelor’s degree preferred.
- Previous experience in customer service, sales, or telecalling, preferably in the automobile industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software and MS Office Suite.
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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