Phone Banking Officer

1 week ago

Magathane Mumbai Maharashtra, India Career Empower Full time

Age Up to 30
- Graduation
- Location ( Fixed ) - Thane Wagle ( No Cab)
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
- Weekend only

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Magathane, Mumbai, Maharashtra (required)

Ability to Relocate:

- Magathane, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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