Customer Care Executive

1 week ago

Kilpauk Chennai Tamil Nadu, India GALAXY INCORPORATION Full time

**Full job description**
- Handle inbound calls from customers, addressing their queries, and requests.
- Make outbound calls to potential and existing customers, and follow up on leads.
- Actively listen to customer needs, identify opportunities to upsell or cross-sell relevant products or services.
- Resolve customer issues and complaints effectively.
- Adhere to company policies, procedures, and quality standards.

Required Skills and Qualifications:

- _**HINDI - IS MANDATORY,**_Tamil and English is required
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM and telephony systems.
- High school diploma or equivalent
- **Work Location**:_KILPAUK, CHENNAI

**NO WORK FROM HOME OPTION**

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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