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Sps Associate, Sps

2 weeks ago

Bengaluru Karnataka, India ADCI - BLR 14 SEZ Full time

Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

**Designation**: Selling Partner (SP) Support Associate, SPS (Level 3)
DESCRIPTION
**Key Responsibilities**:
1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates Enthusiasm for learning and commitment to continuous improvement
Key job responsibilities
Basic Qualification
1. College Graduate
2. Fluent in English language1 (basis requirement) with written and verbal communication skills
3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
4. Typing skills of 30 words per minute with an accuracy of 93%
Preferred Qualifications
1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
2. Business acumen in areas of e-commerce and retail is advantageous.
- Should be able to work in rotational and shift, should be a graduate