SPS Associate, SPS

2 days ago

Bengaluru, India Amazon Full time
DESCRIPTION

Designation: Selling Partner (SP) Support Associate, SPS
DESCRIPTION
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key Responsibilities:
1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates Enthusiasm for learning and commitment to continuous improvement

Key job responsibilities
Basic Qualification
1. Graduation degree
2. Fluent in English (written and verbal) and Kannada language (verbal) communication skills

  1. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)

Preferred Qualifications
1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
2. Business acumen in areas of e-commerce and retail is advantageous.

BASIC QUALIFICATIONS
  • Speak, write, and read fluently in English
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
  • Should be able to work in rotational and shift, should be a graduate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • SPS Associate, SPS

    7 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONDesignation: Selling Partner (SP) Support Associate, SPSDESCRIPTIONThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a...

  • SPS Associate, SPS

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Designation: Selling Partner (SP) Support Associate, SPSDESCRIPTIONThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and...

  • Sps Associate, Sps

    7 days ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    **DESCRIPTION**: Designation: Selling Partner (SP) Support Associate, SPS DESCRIPTION Key Responsibilities: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and...

  • SP - IP Engineer

    2 days ago

    Bengaluru, India Allegis Group Full time

    About the Role We are looking for an experienced Service Provider IP/MPLS Engineer to support and optimize large-scale SP Core networks. The role requires strong knowledge of routing protocols, MPLS services, and Cisco core platforms, along with advanced troubleshooting skills. Key Responsibilities Configure, operate, and troubleshoot Cisco ASR/NCS-based SP...

  • Sp and System Firmware

    2 weeks ago

    Bengaluru, Karnataka, India Crew Coginsys Consulting Private Limited Full time

    **Project Name : SP and System Firmware** **Exp. : 8+ Yrs** **Location : Bangalore** **Notice Period : Immediate - 60 days** **Job Description**: - Expertise in C programming or Embedded C - Linux Drivers or Kernel integration or Linux Kernel - Board Bring up - Optional - Additional advantage - Buildroot - Build tool for building IPMI stack or any other...

  • Sp and System Firmware

    2 weeks ago

    Bengaluru, Karnataka, India Mindteck Full time

    Qualification: Any Degree **Experience**: 8+ Years **Job Description**: - Expertise in C programming or Embedded C - Linux Drivers or Kernel integration or Linux Kernel - Board Bring up - Optional - Additional advantage - Buildroot - Build tool for building IPMI stack or any other libraries - Yocto - Build tool - Domain: SP/BMC - Protocl side - I2c and...

  • Ce4 bcs sp 395

    2 weeks ago

    Bengaluru, Karnataka, India Zensar Technologies Full time

    BCS- SP Project Specific Skills: - Required Skills (Must Have and should meet all the below standards for qualifying to this role) - Experience with basic networking technology, LAN Switching and Routing. - Deep understanding of TCP/IP (IPv4 and IPv6) and IP MPLS knowledge. - Knowledge in protocols/features like: Routing protocols (ISIS, OSPF,...

  • Ce4 Sp

    7 days ago

    Bengaluru, Karnataka, India Zensar Technologies Full time

    Required Skills (Must Have and should meet all the below standards for qualifying to this role) - Products - Asr9K/NCS - Tech - OSPF, ISIS, BGP,MPLS, L2VPN/L3VPN/Segment Routing, IP RAN, front/back haul, Core IP transport Architecture, IOS-XR/IOS-XE - Consulting - SP experience with creating design document & implementation in SP Core - Desired Skills...

  • Executive Assistant Ii, Sps, Sp Support Ww Ops

    7 days ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    High school or equivalent diploma - 5+ years of senior level leadership support, or 3+ years of Amazon experience - Experience with Executive Level Calendar Management The Worldwide Amazon Stores organization is looking for an experienced Executive Assistant to join our growing WW SP Support Operations team. You'll support two directors on a global team...

  • Sps Associate, Sps

    7 days ago

    Bengaluru, India ADCI - Karnataka Full time

    Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English - Experience within a customer service environment preferred. Desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. - Committed seller advocate, drive process & tool improvements. -...