
SPS Associate, SPS
1 day ago
Designation: Selling Partner (SP) Support Associate, SPS
DESCRIPTION
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.
Key Responsibilities:
1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates Enthusiasm for learning and commitment to continuous improvement
Key job responsibilities
Basic Qualification
1. Graduation degree
2. Fluent in English (written and verbal) and Kannada language (verbal) communication skills
- Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
Preferred Qualifications
1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
2. Business acumen in areas of e-commerce and retail is advantageous.
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Should be able to work in rotational and shift, should be a graduate
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
SPS Associate, SPS
6 days ago
Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDESCRIPTIONDesignation: Selling Partner (SP) Support Associate, SPSDESCRIPTIONThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a...
-
SPS Associate, SPS
7 days ago
Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDesignation: Selling Partner (SP) Support Associate, SPSDESCRIPTIONThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and...
-
Sps Associate, Sps
2 weeks ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full timeSpeak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays **Designation**: Selling Partner (SP) Support Associate, SPS (Level 3) DESCRIPTION **Key Responsibilities**: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities...
-
Sps Associate, Sps
6 days ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time**DESCRIPTION**: Designation: Selling Partner (SP) Support Associate, SPS DESCRIPTION Key Responsibilities: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and...
-
SP Core
2 weeks ago
Bengaluru, Karnataka, India Allegis Group Full time US$ 1,00,000 - US$ 1,50,000 per yearWe are hiring an experienced SP Core + Automation Network Engineer . The ideal candidate will have a solid background in Service Provider Core Networking and Network Automation, with the ability to design, implement, and optimize carrier-grade networks.Key ResponsibilitiesDesign, configure, and troubleshoot SP Core networks (MPLS, Segment Routing, L2/L3 VPN,...
-
SP - IP Engineer
2 weeks ago
Bengaluru, Karnataka, India Allegis Group Full time US$ 90,000 - US$ 1,20,000 per yearAbout the RoleWe are looking for an experienced Service Provider IP/MPLS Engineer to support and optimize large-scale SP Core networks. The role requires strong knowledge of routing protocols, MPLS services, and Cisco core platforms, along with advanced troubleshooting skills.Key ResponsibilitiesConfigure, operate, and troubleshoot Cisco ASR/NCS-based SP...
-
SP - IP Engineer
1 day ago
Bengaluru, India Allegis Group Full timeAbout the Role We are looking for an experienced Service Provider IP/MPLS Engineer to support and optimize large-scale SP Core networks. The role requires strong knowledge of routing protocols, MPLS services, and Cisco core platforms, along with advanced troubleshooting skills. Key Responsibilities Configure, operate, and troubleshoot Cisco ASR/NCS-based SP...
-
Sp and System Firmware
1 week ago
Bengaluru, Karnataka, India Crew Coginsys Consulting Private Limited Full time**Project Name : SP and System Firmware** **Exp. : 8+ Yrs** **Location : Bangalore** **Notice Period : Immediate - 60 days** **Job Description**: - Expertise in C programming or Embedded C - Linux Drivers or Kernel integration or Linux Kernel - Board Bring up - Optional - Additional advantage - Buildroot - Build tool for building IPMI stack or any other...
-
Sp R
2 weeks ago
Bengaluru, India Black & White Business Solutions Full time**Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** *** - We have openings for SP R &S NCE L3 with one of our MNC Client. Please finf the details below. Loc: - Chennai- NP: - Immedaite to 15days- EXp: - 6-8years JD:_ SP Routing & Switching NCE L3
-
Sp and System Firmware
2 weeks ago
Bengaluru, Karnataka, India Mindteck Full timeQualification: Any Degree **Experience**: 8+ Years **Job Description**: - Expertise in C programming or Embedded C - Linux Drivers or Kernel integration or Linux Kernel - Board Bring up - Optional - Additional advantage - Buildroot - Build tool for building IPMI stack or any other libraries - Yocto - Build tool - Domain: SP/BMC - Protocl side - I2c and...