SPS Associate, SPS

4 days ago

Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Designation: Selling Partner (SP) Support Associate, SPS
DESCRIPTION
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key Responsibilities:
1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates Enthusiasm for learning and commitment to continuous improvement

Key job responsibilities
Basic Qualification
1. Graduation degree
2. Fluent in English (written and verbal) and Kannada language (verbal) communication skills
3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)

Preferred Qualifications
1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
2. Business acumen in areas of e-commerce and retail is advantageous.

Basic Qualifications:
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications:
- Should be able to work in rotational and shift, should be a graduate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • SPS Associate, SPS

    3 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONDesignation: Selling Partner (SP) Support Associate, SPSDESCRIPTIONThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a...

  • SP Core

    1 week ago

    Bengaluru, Karnataka, India Allegis Group Full time US$ 1,00,000 - US$ 1,50,000 per year

    We are hiring an experienced SP Core + Automation Network Engineer . The ideal candidate will have a solid background in Service Provider Core Networking and Network Automation, with the ability to design, implement, and optimize carrier-grade networks.Key ResponsibilitiesDesign, configure, and troubleshoot SP Core networks (MPLS, Segment Routing, L2/L3 VPN,...

  • SP - IP Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Allegis Group Full time US$ 90,000 - US$ 1,20,000 per year

    About the RoleWe are looking for an experienced Service Provider IP/MPLS Engineer to support and optimize large-scale SP Core networks. The role requires strong knowledge of routing protocols, MPLS services, and Cisco core platforms, along with advanced troubleshooting skills.Key ResponsibilitiesConfigure, operate, and troubleshoot Cisco ASR/NCS-based SP...

  • Associate Business Development Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000

    Job DescriptionThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The successful candidate has a direct and immediate impact on the experience of buyers at Amazon.The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores....

  • sps wfm rta, in rta team

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Since 1995, Amazon has focused on being "the world's most customer centric company." Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used,...

  • Selling Support Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeAssociate Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: AssociateThe SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores.Key Responsibilities:Comfortable working in a dynamic contact center environment with...

  • Process Engineer

    1 week ago

    Bengaluru, Karnataka, India Quest Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Requirements Process Engineer in Oil & Gas domain with upstream or refinery experience. Involved in process calculations for cross country pipelines, Root cause analysis, Simulation studies , multiphase flow, and well head operations during normal, emergency, start-up & shutdown.Prepare and review PFD, P&ID , Heat and Mass Balance calculations,...

  • Sr Technical Program Manager, IN SPS

    4 days ago

    Bengaluru, Karnataka, India Amazon Full time US$ 1,50,000 - US$ 2,00,000 per year

    IN Selling Partner Services (SPS) Tech team located in Bangalore is looking for a TPM to deliver on strategic goals for Amazon ecommerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to power our growth journey and delight our customers. You will be responsible for building new system capabilities grounds up...

  • Urgent requirement For Sharepoint Developer

    3 days ago

    Bengaluru, Karnataka, India Vaths Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    8+ yrs of Exp in Installing, Configuring, Admin, Maintaining & Troubleshooting MS Office SharePoint (SP) Server (MOSS) 2007/WSS 3.0, SP 2010,2013,2016 & Office 365. SP customization, Branding, site configuration & site adminSPFX & Powerapps exposure Required Candidate profileGraduate who has extensively worked on Office 365, SharePoint Online, SharePoint...

  • Customer Experience Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as an SP Support Associate. In this role, you will act as the primary point of contact between Amazon and our Selling Partners (SP).The successful candidate will have a direct and immediate impact on the experience of buyers at Amazon. A strong track record of...