Hotel Receptionist

1 day ago

Gurugram Haryana, India Lime Tree Hotels Full time

**Designation**:Hotel Receptionist**

**Industry**: Hotel / Hospitality

**Experience**: 1-7 Years

**Location**: Gurgaon

**Salary**: ₹2-3.6 LPA

**Qualification**: Graduation (mandatory)

**Key Responsibilities**:

- **Front Office Operations**:

- Supervise and manage all front desk activities, including check-in and check-out procedures.
- Ensure seamless guest services and handle special requests professionally.
- **Team Management**:

- Lead and motivate the front office team to deliver excellent customer service.
- Train and develop staff to maintain high service standards.
- **Guest Relations**:

- Address guest complaints and queries promptly and efficiently.
- Ensure a warm and welcoming experience for all guests to enhance satisfaction and loyalty.
- **Reservation Management**:

- Oversee room reservations, allocations, and occupancy rates.
- Coordinate with the reservations team to optimize bookings and maximize revenue.
- **Administrative Duties**:

- Prepare daily, weekly, and monthly reports on front-office operations and guest feedback.
- Monitor and manage budgets for front office operations.
- **Collaboration with Departments**:

- Work closely with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
- Communicate effectively with the management team to align operational goals with business strategies.
- **Compliance and Standards**:

- Ensure compliance with hotel policies, procedures, and industry standards.
- Maintain a clean, professional, and welcoming front office environment.

**Skills and Competencies**:

- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software and basic MS Office tools.
- Problem-solving skills and the ability to handle challenging situations.
- A customer-focused mindset with attention to detail.

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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