CRM Executive

2 weeks ago

Pune Maharashtra, India Ravima Ventures Full time

A customer relationship management (CRM) executive manages customer relationships, handles customer inquiries, and works to improve customer satisfaction. They may also be called customer relation managers or customer success managers. Responsibilities
- **Customer service**: Handle customer inquiries, complaints, and feedback
- **Customer retention**: Develop programs to retain customers and foster long-term relationships
- **Communication**: Communicate clearly with customers
- **Reporting**: Prepare reports and analyze customer data
- **Strategy**: Develop and implement service strategies, and plan based on competition
- **Collaboration**: Work with sales, marketing, and other teams
- **Training**: Participate in training and learning opportunities

Skills and qualities
- Good interpersonal skills, especially when handling complaints
- Excellent communication skills, both verbal and written
- Analytical skills
- Organizational skills
- Ability to work independently and in cross-functional settings

IndustriesCRM executives may work in a variety of industries, including business and general administration, import/export, wholesale, and retail

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Life insurance

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 17/02/2025

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