
Customer Care Executive
6 days ago
Responding to customer inquiries and resolving their concerns promptly and efficiently.
- Providing accurate and detailed information about products, services, and company policies.
- Handling and resolving customer complaints and escalating issues when necessary.
- Assisting customers in placing orders, tracking shipments, and processing returns or exchanges.
- Maintaining a high level of professionalism and empathy while interacting with customers.
- Documenting customer interactions, inquiries, and complaints accurately for future reference.
- Collaborating with other departments to address customer needs and ensure a seamless customer experience.
- Upselling or cross-selling products and services to customers when appropriate.
- Staying updated on product knowledge, industry trends, and company updates to better assist customers.
- Striving to meet or exceed customer satisfaction and service level agreements.
- Adhering to company policies and procedures while delivering customer support.
- Continuously improving customer service skills through training and feedback.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹5,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Fixed shift
- Morning shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 8448083753
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