Customer Care Executive

6 days ago


Delhi, India Uniform Tailor (PROMOTIONALWEARS) Full time

Responding to customer inquiries and resolving their concerns promptly and efficiently.
- Providing accurate and detailed information about products, services, and company policies.
- Handling and resolving customer complaints and escalating issues when necessary.
- Assisting customers in placing orders, tracking shipments, and processing returns or exchanges.
- Maintaining a high level of professionalism and empathy while interacting with customers.
- Documenting customer interactions, inquiries, and complaints accurately for future reference.
- Collaborating with other departments to address customer needs and ensure a seamless customer experience.
- Upselling or cross-selling products and services to customers when appropriate.
- Staying updated on product knowledge, industry trends, and company updates to better assist customers.
- Striving to meet or exceed customer satisfaction and service level agreements.
- Adhering to company policies and procedures while delivering customer support.
- Continuously improving customer service skills through training and feedback.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹5,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8448083753



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