Customer Support Executive

6 days ago

Badarpur Delhi Delhi, India Vohra Wound Physicians Full time

**Key Responsibility Area**:

- Work closely with the Account Manager who is assigned to specific accounts and physicians.
- Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
- Quickly identify, address, document and track critical service-related items and customer inquiries.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Ensure that standard operating procedures are documented and maintained.
- Reporting any anomalies to the reporting manager. **QSR Feedback to be completed in a timely manner, review & report.**:

- Vacation coverage to be reviewed & worked upon for timely allocation of physicians.
- Missed rounds to be identified & aiming to save encounters.
- Resell meetings to be arranged & attended to.
- Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
- Support the Team Lead -CRM to implement policies as laid down by the companies.
- Routing Carve Off’s as and when required.
- Calls to facilities based in US basis the states assigned.
- Calls connected with Facilities - Increase First Contact. **Aiming to schedule meetings with US facilities for Growth in business.**:

- Revenue Improvement - Conversions of New meetings to sale (1st encounter)

**Qualifications, Skill & Experience Levels**:

- **Minimum 1 year of international experience(negotiable in exceptions).**:

- **Minimum 1 year of Sales Experience.**:

- Proficiency with computers, especially with CRM software, and strong typing skills.
- Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions).
- Good level of literacy and numeracy.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Ability to deal with demanding customers and escalations.
- Well-developed communication skills: ability to communicate to all levels.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Organizational skills with the ability to prioritize a varied and demanding workload.
- Problem solving skills with A high level of commercial awareness

**Shift time - 5pm
- 2am (NO CAB FACILITY)**

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- US shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Badarpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International voice process: 1 year (required)
- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

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