Customer Support Executive

1 day ago

Badarpur Delhi Delhi, India Vohra Wound Physicians Full time

**Key Responsibility Area**:

- Work closely with the Account Manager who is assigned to specific accounts and physicians.
- Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries.
- Quickly identify, address, document and track critical service-related items and customer inquiries.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Ensure that standard operating procedures are documented and maintained.
- Reporting any anomalies to the reporting manager. **QSR Feedback to be completed in a timely manner, review & report.**:

- Vacation coverage to be reviewed & worked upon for timely allocation of physicians.
- Missed rounds to be identified & aiming to save encounters.
- Resell meetings to be arranged & attended to.
- Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented.
- Support the Team Lead -CRM to implement policies as laid down by the companies.
- Routing Carve Off’s as and when required.
- Calls to facilities based in US basis the states assigned.
- Calls connected with Facilities - Increase First Contact. **Aiming to schedule meetings with US facilities for Growth in business.**:

- Revenue Improvement - Conversions of New meetings to sale (1st encounter)

**Qualifications, Skill & Experience Levels**:

- **Minimum 1 year of international experience(negotiable in exceptions).**:

- **Minimum 1 year of Sales Experience.**:

- Proficiency with computers, especially with CRM software, and strong typing skills.
- Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions).
- Good level of literacy and numeracy.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Ability to deal with demanding customers and escalations.
- Well-developed communication skills: ability to communicate to all levels.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Organizational skills with the ability to prioritize a varied and demanding workload.
- Problem solving skills with A high level of commercial awareness

**Shift time - 5pm
- 2am (NO CAB FACILITY)**

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- US shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Badarpur, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International voice process: 1 year (required)
- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

  • Customer Support Executive

    6 days ago

    Badarpur, Delhi, Delhi, India finovotech Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    About the RoleWe are looking for a female Customer Support Executive to handle technical queries from our users and ensure smooth resolution through email, phone, and other communication channels. You will act as the first point of contact for customers, providing accurate information, troubleshooting support, and delivering a positive service experience.Key...

  • Customer Support Executive

    1 week ago

    Badarpur, Delhi, Delhi, India finovotech Full time

    **About the Role** **Key Responsibilities** - Provide technical support and troubleshooting for basic product/service issues. - Record, track, and update customer requests in the CRM/ticketing system. - Coordinate with the technical team for escalated issues and ensure resolution. - Maintain customer satisfaction by following clear communication and...

  • Customer Support Executive

    7 days ago

    Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Sales and Customer Support Executive

    4 days ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Sales and Customer Support Executive

    2 weeks ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Sales and Customer Support Executive

    5 days ago

    Badarpur, Delhi, Delhi, India Vohra Wound Physicians Full time

    **Key Responsibility Area**: - Work closely with the Account Manager who is assigned to specific accounts and physicians. - Provide extensive support to Vohra physicians and facility partners to identify issues and respond to inquiries. - Quickly identify, address, document and track critical service-related items and customer inquiries. - Evaluate customer...

  • Customer Care Executive

    5 days ago

    Badarpur, Delhi, Delhi, India Shaadi.Com Full time

    **Location**: Mohan Estate, New Delhi **Position**: Service Executive (Customer Support) **Openings**: 50 **Job Highlights** - **Languages Required**: Punjabi (Top Priority), English, and Hindi - **Salary Package**: ₹25,000 CTC + Attractive Incentives - **Type**: Full-time, Office-based role **Eligibility Criteria** - **Education**: Minimum 12th Pass. -...

  • Customer Support Executive

    4 days ago

    Delhi, India Dromen & Co Full time

    We are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...

  • Customer Support Executive

    2 weeks ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    2 weeks ago

    Delhi, Delhi, India BNC Full time

    BNC is looking for **female** customer support executive for a furniture company located at Pahadganj, Delhi - Handling customer orders - Dealing with customers queries - Carrying out marketing activities - Ability to multi-task, set priorities and a self-starter Any graduate with good communication skills in Hindi and English **Job Types**: Full-time,...