Retail Outlet Incharge

**Position Title: Retail Outlet Incharge**

**Department**:

- Retail**Work Location**:

- Retail Outlets**Grade**:

- Assistant Officer/Officer**Travel Required**:

- Yes**Reporting to**:
**Administrative**:

- Cluster Incharge**Reported by**:

- Customer Care Assistant (CCA)- Helpers**Functional**:

- Cluster Incharge**Minimum Job Requirements**

**Educational Qualification**:

- Graduate**Experience**:

- 2 - 5 yrs. of Retail outlet experience in footwear**Any additional requirement**:
**Purpose of the Position (Job Summary)**
- This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.

**Key Roles and Responsibilities**

**Financial**
- Responsible for achieving sales target
- Responsible for managing complete store operations including roll out of product promotion schemes
- Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
- Responsible for proper cost control (keeping a check on daily expenses at outlet)

**Customer Oriented**
- Address customer needs & advice on right products
- Ensuring settlement of warranty claim of the customers
- Attending to the dispatch related queries of the customers

**People Oriented**
- Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
- Ensuring staff reports on time and maintains grooming standards issues by the Company
- Ensure continuous learning & development of team through trainings, feedback, etc.

**Internal Business Process**
- Periodical checking of inventory in the outlet
- Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
- Handling all opening & day end processes of the store
- Responsible for proper display & hygiene at store.
- Responsible for generation of Daily sales report, cash report, monthly closing report etc.
- Ensuring roll out of company issued guidelines like VM etc.
- Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.

**Competencies**

**Technical/Functional**

**Behavioral**
- Selling skill
- Basic computer skills
- Analytical skills
- Product Knowledge
- Managerial ability
- Customer Focus
- Collaboration
- Result Orientation
- Adaptability

**Key Result Areas**

**Quantitative**

**Qualitative**
- Sales Achievement (Achievement against Targets.
- Growth Value (Growth Against Last Year Respective Month)
- Audit Report
- Liquidation
- Electrical Expense Control
- Improve Adherence to key sales process.
- Customer Service

**Key Stakeholder Management**

**Internal**

**External**
- Cluster Incharge, CCA, and Helpers
- Supply Chain
- Finance
- Sales (Area Sales Managers)
- Customers

**Position Title: Retail Outlet Incharge**

**Department**:

- Retail**Work Location**:

- Retail Outlets**Grade**:

- Assistant Officer/Officer**Travel Required**:

- Yes**Reporting to**:
**Administrative**:

- Cluster Incharge**Reported by**:

- Customer Care Assistant (CCA)- Helpers**Functional**:

- Cluster Incharge**Minimum Job Requirements**

**Educational Qualification**:

- Graduate**Experience**:

- 2 - 5 yrs. of Retail outlet experience in footwear**Any additional requirement**:
**Purpose of the Position (Job Summary)**
- This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.

**Key Roles and Responsibilities**

**Financial**
- Responsible for achieving sales target
- Responsible for managing complete store operations including roll out of product promotion schemes
- Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
- Responsible for proper cost control (keeping a check on daily expenses at outlet)

**Customer Oriented**
- Address customer needs & advice on right products
- Ensuring settlement of warranty claim of the customers
- Attending to the dispatch related queries of the customers

**People Oriented**
- Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
- Ensuring staff reports on time and maintains grooming standards issues by the Company
- Ensure continuous learning & development of team through trainings, feedback, etc.

**Internal Business Process**
- Periodical checking of inventory in the outlet
- Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
- Handling all opening & day end processes of the store
- Responsible for proper display & hygiene at store.
- Responsible for generation of Daily sales report, cash report, monthly closing report etc.
- Ensuring roll out of company issued guidelines like V