CRM Executive

3 hours ago

Wagle Estate Thane Maharashtra, India Sarom Fab Pvt Ltd Full time

**Job Description: CRM Executive**

Job Title: CRM Executive
Location: Wagle Estate, Thane West
Work Timings: 10:00 AM - 7:00 PM IST
Working Days: Monday to Saturday
Weekly Off: Sunday

**Key Responsibilities**:

- Build and maintain strong relationships with existing and new clients to drive customer satisfaction and sales growth.
- Manage customer relationships and oversee daily customer service operations to deliver high-quality support.
- Handle customer feedback and complaints efficiently, coordinating with relevant departments for timely resolution.
- Ensure all service issues are addressed within the defined Turnaround Time (TAT) while maintaining service quality.
- Support day-to-day operational activities related to CRM to enhance functional efficiency.
- Coordinate with internal departments such as Sales, Production, and Accounts to address client queries and share timely updates.
- Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction.
- Bachelor's degree (required).
- 1-3 years of experience in using CRM software.
- Strong verbal and written communication skills.
- Excellent interpersonal and coordination skills.
- Proficiency in additional languages is an added advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8657559614

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