Customer Support Officer

5 days ago

India GoWin Full time

**Job Title**: Customer Support Officer

**Location**: Bangalore / Hybrid

**Experience**: 1 to 2+ Years

**Notice** **Period**: Immediate Joining

**Job Brief**

Are you passionate about delivering exceptional customer service and solving challenges with a smile?

One of our esteemed client is looking for a Jr. Customer Support Officer to join the vibrant team. This role is perfect for someone with 1 to 2+ years of customer service experience who thrives in a fast-paced, product-driven environment.

If you enjoy helping customers, resolving issues, and contributing to product improvement, this is the role for you

**Responsibilities**
- Troubleshoot and resolve product-related issues, ensuring customer satisfaction.
- Collaborate with the product development team to report bugs and suggest improvements.
- Maintain a strong understanding of product features and updates.
- Create and update support documentation, FAQs, and training materials.
- Conduct training sessions for customers and staff through in-person or digital platforms.
- Monitor customer issues, ensuring resolutions are achieved effectively and on time.

**Requirements and Skills**
- Proven experience in customer service, ideally in a product-oriented industry.
- Strong interpersonal and communication skills to engage with diverse customers.
- Excellent problem-solving abilities to address issues diplomatically.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to thrive in both independent and team-based settings.
- A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

**Why Join Us?**
- Dynamic Environment: Be part of a fast-growing team in a product-focused industry.
- Skill Development: Enhance your problem-solving and technical support skills.
- Growth Opportunities: Play a vital role in customer experience and product enhancement.
- Flexible Work Model: Enjoy a hybrid work arrangement for better work-life balance.

**Application Instructions**

Your understanding is appreciated in this regard

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