Employee Services

BNC is hiring for manufacturing client for Employee Services role for Gurgaon location

1. Payroll and Time Management:
Advice the People and Culture representatives of the organization in defining the finalizing

scope of work for the payroll vendor and help in developing payroll policies and payroll

calendar and maintain payroll definitions

Ensure the consistency and accuracy of the payroll administration by performing Pre-Payroll

activities (e.g., Creating/Updating employee records, manage deductions, Managing time,

attendance and leave data, etc.), reviewing and approving Payroll Vendor deliverables

during the payroll processing and auditing reports generated by Payroll Vendor in Post
- 2. Payroll run Sensitivity:
Internal

Responsible for reviewing and authorizing the payroll payments with the required level of

quality and controls

Develop and manage internal and external relationships. Manage communications between

internal customers (particularly HR) and vendor.

Detect and process issues related to uncollected, underpayment or overpayment of payroll

and resolve the issue along with Payroll Vendor

Resolve exceptions and variance identified during the payroll cycle along with Payroll

Vendor and support from retained organization

Manage and conduct vendor root cause analysis for SLAs develop resolution and improvement plans

Serve as elevation/resolution point for payroll operations issues, problems and communications form the retained organization to Payroll Vendor

3. Vendor management:
Establish and maintain good relations with the payroll vendor

Ensure vendor adherence to decided service levels. Take necessary steps incase of non-compliance to KPIs and SLAs

Conduct governance meetings with payroll vendor to identify areas of improvement and ways services can be improved to customers

Handle invoice and vendor contract management

4. Exception Handling:
Identify potential sensitive issues and escalate it to the appropriate level

Act as a first point of contact for escalation and resolve issues with P&C processes escalated by his/her team

Quality Assurance and Process Improvement:
Improve operational efficiency by exploring new ways of working through process improvements Quality Assurance and Process Improvement

Improve operational efficiency by exploring new ways of working through process improvements

Innovate ways to automate process by rolling out quality initiatives

Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of

Accuracy, Productivity and Customer Satisfaction

Implement better work practices to achieve high standards of work and maintain established

work procedures

Provide quality service/ advice in accordance with agreed service standards

5. Teamwork & Communication:
Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with

other working groups.

Effective communication of issues across the BSC and working groups

6. Knowledge Management and Retention:
Service delivery processes are documented and reviewed regularly to ensure its appropriateness. Keeping up-to-date with changes to policies and procedures.

7. Transformation and Change Management:
Support GPO's including identification, proposal development and other pursuit activities for

transformation

8. Stakeholder engagement

Develop and manage regular engagement with the stakeholders (internal and external) for

predictable service delivery.

Provides regular performance updates to appropriate stakeholders

Leadership tasks:
Competence development

Balancing of workload and assignment of tasks

Internal and external conflict management

8. Management-responsibility:
Directly responsible for AtG Payroll workstream service delivery.

Determination of KPIs to be achieved

1. Minimum qualification: MBA (Finance /HR) Basic technical education would be an added advantage

2. 5-7 years PQE experience in an industrial enterprise is must

3. Basic knowledge of refractory materials and competitors.

Knowledge of the internal core processes. (Payroll, Compliances SAP Successfactor)

4. Shared Service Centre understanding. Operating in muti-cultural organization.

5. People and Project Management Skills

6. Must have expertise in SAP S4 Hana and MS-Office

7. Fluency in writing and speaking English; every additional language will be considered an asset.

8. Strategic Thinking and Action, Result orientation, Innovation and Change, Leadership, Communication and Co-operation, Diversity

9. Ability to identify and report areas of possible conflicts

**Job Types**: Full-time, Permanent

**Salary**: ₹700,000.00 - ₹900,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Are you willingness and acceptance to 100% RTO ?
- Do you have SAP Knowledge & experience ?
- Do you have understanding of GRNs/SRNs and salary payments to contractors and claim management?

Work Location: In person

**Speak with the employer**

+91 7890961372