Voice and Accent Trainer

5 days ago

Pune Maharashtra, India Genesis HR Services Full time

Role
- Voice and Accent Trainer

Location
- Pune

Work from office

Rotational Shifts

Required skill set:
1. Bachelor's degree in any stream.

2. 4+ years of overall experience. Client-facing experience in Telecom, customer support, facilitation and coaching.

3. Fluency of language with prior engagement with Telecom Customers.

4. Excellent communication (verbal and written) in English

5. Ability to coach multiple agents and batches

6. Excellent interpersonal skills Strong work ethic and ability to work with mínimal supervision.

Roles & Responsibilities

Pre training - Conduct Training Needs Identification (TNI) and enable the necessary training intervention
Training Batch
- Communicate training progress daily/weekly to internal stakeholders. Keep batch engaged

Train both new hires and existing agent population on Communication and required soft skills
Post Training
- Accredit associates before moving a resource into production (new joiner & existing associate).

Implement learning solutions to improve service delivery and Customer experience in support of meeting/exceeding project SLAs

Work closely with support teams (Quality & Ops) to improve training processes and identify areas for improvement.

Reporting - Ensure all Training data like batch files, Batch Roster, Training & other schedules are maintained

Knowledge Management
- Stay up-to-date with product knowledge to make effective recommendations for improved performance as well as to identify product training needs for new product launches/changes

Create training materials and SOPs in collaboration with other support teams

Work with recruiting, Supplier Facility trainers and leaders to ensure effective testing, screening and onboarding practices are in place

**Job Types**: Full-time, Permanent

Pay: Up to ₹900,000.00 per year

**Benefits**:

- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- Training & development: 1 year (preferred)
- International Customer support: 4 years (required)

Work Location: In person

  • Voice & Accent Trainer

    5 days ago

    Pune District, Maharashtra, India Manning Consulting Full time

    Hiring For Communication Trainer Profile - Voice & Accent Trainer Experience 2+ years in Voice & Accent Trainer, Communication trainer, Communication coach, Voice Coach, Trainer. Excellent Communication Skills required. Package Upto 7.5LPA Shift - Rotational Shift 5 days working Location - Pune Find it interesting, Please call me on 9362502648 Pay:...

  • Voice and Accent Trainer

    2 weeks ago

    Pune, India TIGI HR Solution Pvt. Ltd. Full time

    **Position: Voice & Accent Trainer** **Experience: 5+ Years** **Job Location: Work from Home** **Notice Period: Immediate to 30 Days** **Roles & Responsibilities**: - Ability to deal with all levels of team members with different accents. - Ability to work on MTI. - Good presentation skills. - Willing to work on a trainee from scratch to improve his/her...

  • Voice and Accent Trainer

    1 week ago

    Goregaon, Mumbai, Maharashtra, India St John's Universal School Full time

    **Job Title**: Voice and Accent Trainer **Location**: Goregaon **Reporting To**: Principal **Employment Type**: Full-Time **Job Purpose**: To enhance the communication skills of students and staff across all sections (Pre-primary to Senior Secondary) by training them in correct pronunciation, diction, articulation, and overall spoken English proficiency,...

  • Voice & Accent Trainer

    1 day ago

    Dahisar, Mumbai, Maharashtra, India Universal Education Full time

    The role of a Voice and Accent Trainer in a school involves developing and refining the verbal communication skills of students. This position is crucial for enhancing students' language proficiency, pronunciation, and overall communication abilities. Here is a detailed job description: Curriculum Development: - Design and develop a comprehensive...

  • Voice and Accent Trainer

    2 weeks ago

    Pune, Maharashtra, India Kumars House Enterprises Full time

    **Job Summary**: Training Delivery - Expert Competency Level in facilitation and delivering training - Expert in Training Sessions **Training Needs Analysis** - Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified...

  • Voice and Accent Trainer

    2 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Role - Voice and Accent Trainer Location - Pune Work from office Rotational Shifts Required skill set: 1. Bachelor's degree in any stream. 2. 4+ years of overall experience. Client-facing experience in Telecom, customer support, facilitation and coaching. 3. Fluency of language with prior engagement with Telecom Customers. 4. Excellent communication...

  • Voice and Accent Trainer

    3 days ago

    Pune, Maharashtra, India JK HR Services Full time

    JK HR Services is looking for Accent Communication Trainer for IT company. This is a permanent role and there is no traveling. - **How to Speak Proper English**: Emphasize correct grammar and pronunciation. - **Boosting Confidence**: Techniques to enhance self-assurance in English-speaking abilities. - **Overcoming Public Speaking Fear**: Strategies to...

  • Voice and Accent Trainer

    1 week ago

    Andheri West, Mumbai, Maharashtra, India One Health Assist Full time

    Location: Andheri West Mumbai Department: Training Experience: 1-3 Years **Salary**: 25K to 30 K per month **Key Responsibilities**: - Conduct **voice, accent, and language training** for new hires and existing staff. - Coach agents on **pronunciation, intonation, stress patterns, and clarity** of speech. - Design and deliver customized **training...

  • Voice and Accent

    1 week ago

    Pune, Maharashtra, India Black & White Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title : Voice and Accent - Trainer Qualification : Any Graduate and Above Relevant Experience : 3 to 5 Years Must Have Skills : 1.Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Experienced in training / intervention calendar preparation. Advanced classroom...

  • Voice and Accent Trainer

    7 days ago

    Pune, Maharashtra, India ARA Resources Full time

    **Key Responsibilities**: **Responsibilities**: - Floor Coaching - Instructor-Led classroom training - Stakeholder management - Content Development - Training need analysis - Training evaluation - Creation, Implementation and execution of training plan - Creation of daily, weekly, monthly reports - Creation of review dashboards **Skills Required**: -...