Voice and Accent

Job Title :
Voice and Accent - Trainer
Qualification :
Any Graduate and Above
Relevant Experience :
3 to 5 Years
Must Have Skills :
1.Working knowledge of research methodology and principles.
Experienced in development needs assessment (TNA) techniques/ tools.
Experienced in training / intervention calendar preparation.
Advanced classroom training facilitation and coaching skills.
Advanced knowledge of relevant tools required to help participants learn and to extend support to them.
Advanced Customer Service attitude, skills and knowledge.
Ability to translate customer service business requirements into training / coaching action plans.
Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice Good Have Skills :
knowledge and expertise in Voice and Accent (V&A) certified from a recognised institute
Roles and Responsibilities :
1.Analysis: - Use appropriate research methodology and principles to carry out research ethically and effectively, Identify improvement needs accurately, Conduct training needs assessment and recommend appropriate program/s to meet those needs, Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues, Determine multiple solutions /alternatives keeping in mind the various stake holders select / recommend the optimal solution, Use appropriate tools and methods for data analysis, collection, quality checks, and reporting, Use basic analytical methods to identify problems for client scenarios and recommend solutions.

Planning and Organizing: - Plan / schedule trainings and coaching while optimizing the resources available, Ensure training/ coaching plan is executed in a timely manner, Complete all administrative tasks on time.

Facilitation (Customer Service training, Refreshers, Coach-the-Coach): - Use facilitation skills / experience for effective behavioral training, Apply appropriate training / coaching methodology, processes, learning theories and inter-personal / group dynamics to deliver programs effectively, Think on one's feet and adapt learning facilitation flow according to the trainees' WINs (Wants, Interests and Needs), Extend follow-up support on the floor (via TLs, QAs, SMEs, Coaches) to sustain learning and improve performance, Exhibit patience and dedication to bring participants up the learning curve, Utilize relevant tools required to help participants learn and to extend support to them.

Customer Service Domain and Voice & Accent Knowledge: - Proficient in V&A concepts and delivery (consonant and vowel sounds, anatomy of the mouth and articulators, syllable and word stress, accent neutralization technique), Exhibit pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service (Lead by Example), Consistently display strong customer service skills (courtesy, patience, helpfulness, sincerity, receptiveness, responsiveness, accountability, responsibility etc.), Translate customer service business requirements into training / coaching action plans.

High Impact Communication: - Mentor and guide through positive communication, Utilize excellent oral and written communication skills, Listen effectively and build rapport appropriately, Remain receptive to feedback with a desire to constantly improve self. Consulting, Work closely with the quality team to ensure consistency, Work closely with CS operations leaders to ensure improved performance

Documentation / Reporting: - Use MS-Word, Excel and Power point to report and document efficiently, effectively and accurately in a timely manner Location :
Pune
CTC Range :
4 – 6 LPA (Lakhs Per Annum)
Notice Period :
Days
Mode of Interview :
Virtual
Shift Timing :
Night Shift
Mode of Work :
Work From Office

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