Compliance & Training Executive

6 days ago

Lal Darwaja Ahmedabad Gujarat, India The House of MG Full time

Job Description: Compliance & Training Executive

Location: House of MG, Ahmedabad

Job Summary:
To implement and monitor Standard Operating Procedures (SOPs) across all hotel departments.

**Key Responsibilities**:

- ISO Compliance & Documentation
- Should have good control on ISO documents and systems.
- Implement corrective actions for non-compliance issues.
- Performance Evaluation & Audits
- Assist the consultant trainer in quantitative and qualitative performance reviews.
- Conduct monthly inter-departmental audits to measure SOP adherence.
- Provide reports on audit findings and corrective measures.
- Guest Experience & Service Quality
- Improve guest feedback and ratings through SOP enforcement.
- Training & Reporting
- Train department heads and staff on ISO documentation and compliance.
- Prepare weekly and monthly compliance reports for management.
- Ensure timely documentation updates across departments.
- Key Performance Indicators (KPIs)
- ISO Certification within 3 months with mínimal compliance issues.
- 100% completion of monthly inter-departmental audits with performance reports.
- Improved guest feedback scores and reduced complaints.
- Consistent SOP adherence and reduced operational errors.

**Job Types**: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Expected Start Date: 01/08/2025

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