
Bpo Process/product Trainer
1 week ago
Job description
*Min 1.5 yr Training exp in BPO voice process on paper
*Knows BPO Training Matrices
*NHT/ Refresher Trainings on product
*Prepare training material
*TNA/ TNI / OJT
- Min 1.5 yr Training exp in BPO voice process on paper.
- Good communication skills and fluent in Hindi.
- Only BPO exp should apply.
- Non BPO resume cannot be shortlisted.
Mandatory
- All NHT targets as defined by the framework (Throughput, pass score, etc.)
- Ensure compliance to the Assurance framework/checklist for every batch Audit and provide feedback to agents when without a batch.
- Maintain 100% accuracy on reports Attend calibrations and have mínimal variance Appear for knowledge test and score 100%
**Benefits**:
- Cell phone reimbursement
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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