Customer Relationship Officer

2 days ago

Hyderabad, India vasmigroup Full time

Role: Customer Relationship Officer

Experience: 4-6 Years

Job Location: Hyderabad

Education Any Degree

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Relationship Officer. As a Customer Relationship Officer, you will play a crucial role in ensuring our customers receive exceptional service and support. Your strong communication skills, empathy, and problem-solving abilities will contribute to fostering positive relationships and enhancing customer satisfaction.

Key Responsibilities:
Issue Resolution: Effectively manage and resolve customer concerns, complaints, and inquiries. Escalate complex issues to relevant teams while ensuring customers feel valued and heard.

Relationship Building: Cultivate and nurture strong relationships with customers. Gain insights into their preferences, needs, and feedback, and identify opportunities to enhance their overall experience.

Product Knowledge: Maintain an in-depth understanding of our products and services. Communicate product features, benefits, and updates to customers, aiding them in making informed decisions.

Documentation: Record customer interactions, feedback, and queries accurately in our CRM system. Utilize this data for analysis and continuous improvement of service quality.

Collaboration: Collaborate with internal departments, such as sales, marketing, and support, to address customer needs and contribute to an integrated customer experience.

Customer Feedback: Gather and convey customer feedback to relevant teams. Serve as the voice of the customer, influencing improvements and enhancements.

Continuous Learning: Stay updated on industry trends and customer service best practices. Strive for personal and professional growth to deliver exceptional service.

Qualifications and Requirements:
Bachelor's degree in Business, Communication, or related field. Relevant certifications are advantageous.

Proven 2-4 years of experience as a Customer Relationship Officer or similar role with a focus on customer engagement.

Excellent interpersonal and communication skills, both written and verbal.

Empathetic and customer-focused mindset, with the ability to remain composed and patient in challenging situations.

Strong problem-solving skills, displaying creativity in finding effective solutions.

Familiarity with customer relationship management (CRM) software and related tools.

Capability to work independently and collaboratively, adapting to both on-site and remote work arrangements.

Flexibility for potential work in different time zones.

Proficiency in English is mandatory; additional languages are a plus.

**Salary**: Up to ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 6 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8019937493

  • Customer Relationship Officer

    6 days ago

    Hyderabad, India FAIRLINKS MARRIAGES PVT LTD Full time

    **Responsibilities and Duties** - Welcoming the customer on-board and creating a Member Profile. - Understanding the member choice, expectations and identifying the uniqueness of the Member. - Ability to understand the customer requirements. - Understand the needs of Customers, providing effective customer support services and inbound and outbound calls. -...

  • Customer Relationship Officer

    7 days ago

    Hyderabad, India Apollos Partners Full time

    We are looking for the Female Customer Relationship Office for Hospital Qualification: Any Graduate Experience: 1 to 3 Yrs Joining: Immediately JD: Interacting with Patients and will be responsible for increase of Google Reviews Inhouse Activities Coordinating with Doctors for conducting various interactive programs Pay: ₹18,000.00 - ₹25,000.00...

  • Customer Relationship Officer

    1 day ago

    Hyderabad, Telangana, India Titan Company Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Overview:We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in the watch industry. The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with...

  • Customer Relationship Officer

    3 days ago

    Vanasthalipuram, Hyderabad, Telangana, India FASTRACK Full time

    customer relationship officer IN FASTRACK STORE **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Vanasthalipuram, Hyderabad - 500070, Telangana: Reliably commute or planning to...

  • Relationship Officer

    3 days ago

    Hyderabad, India Skywings Advisors Full time

    From 2 to 6 year(s) of experience - ₹ 4,50,000 - 5,00,000 P.A. - Hyderabad/Secunderabad**Roles and Responsibilities** We are hiring for the profile of - **Relationship Officer - Digital** for a leading bank. If anyone is interested can send there updated resume at - ** 6396677090 **. - Profile - Relationship Officer - Digital**Location**: -...

  • Senior Relationship Officer

    3 days ago

    Hyderabad, Telangana, India Education Loan Processing Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionEducation Loan Processing is an education management company based in Newington, Virginia. We specialize in providing comprehensive solutions for education loans, making higher education accessible to students. Our mission is to assist students in achieving their academic goals by offering dedicated support and tailored loan processing...

  • Customer Relationship Manager

    5 days ago

    Hyderabad, Telangana, India beBeeLuxury Full time ₹ 4,00,000 - ₹ 6,00,000

    About UsWe are a luxury jewelry brand known for our exquisite craftsmanship and timeless elegance.We blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.Job OverviewWe're seeking a proactive and detail-oriented individual to manage client relationships and ensure an exceptional experience for...

  • Customer Relationship Executive

    3 days ago

    Hyderabad, India HomeShiksha Full time

    Customer Relationship Executive Hybrid Work Model Should be living in Hyderabad and willing to travel to office in Gachibowli. Requirements: - Good Communication Skills - Confident and Proactive - 2+yrs Experience in similar role - Should be based in Hyderabad and willing to travel to office. - Should have completed Bachelors in any field. - Must have a...

  • Branch Relationship Officer

    23 hours ago

    Hyderabad, Telangana, India Centotech Services Pvt Ltd Full time

    Role: Branch Relationship Officer - End to end business equitation. - Customer relationship management. - Sales and business development. - Product knowledge. - Cross-selling. - Market research. - Achieving sales target. - Data management. - Compliance **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹14,000.00 per month Schedule: - Day...

  • Relationship Officer

    23 hours ago

    Hyderabad, Telangana, India Integrated Personnel Services Ltd Full time

    **Job Title: Relationship Officer** **Function: Relationship Officer - Gold Loan** **JOB SUMMARY** Responsible for quality customer acquisition according to the business's product offerings. The role involves adherence to the bank's processes and policies, maintaining customer relationships, and coordinating closely with relevant teams.. **KEY...