Customer Response Advisor

1 week ago


Ernakulam North Kochi Kerala, India Envertiz Consulatncy Full time

**What You’ll Be Doing**
- **Be a Solution Finder**: Understand customer needs and recommend services or upgrades that add genuine value.
- **Own the Experience**: Track, escalate, and follow through on cases until fully resolved.
- **Be the Voice of the Customer**: Identify trends, share insights, and contribute to improving processes and products.
- **Collaborate Across Teams**: Work closely with operations, product, and marketing to ensure seamless customer journeys.
- **Learn, Grow, and Earn**: Receive training in the latest tools, customer psychology, and communication best practices while being recognised for high performance.

**What Success Looks Like**
- Consistently beating first-response time targets.
- Maintaining high CSAT (customer satisfaction) scores.
- Resolving cases within SLA timelines.
- Recommending relevant services or upgrades naturally during conversations.
- Proactively sharing customer insights that support business improvements.

**What You Bring**
- Excellent verbal and written communication skills.
- A curious, empathetic approach to problem-solving.
- Ability to multitask and remain calm under pressure.
- Familiarity with CRM tools and data entry (training provided if needed).
- Prior customer support or service experience is a plus, but not mandatory.

**Why Join Us?**
- Work in a supportive, growth-oriented team environment.
- Opportunity to learn and develop customer experience and communication skills.
- Recognition and rewards for high performance.

**Job Types**: Full-time, Fresher

**Benefits**:

- Food provided
- Health insurance

Ability to commute/relocate:

- Ernakulam North, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Freshers Can also Apply

**Education**:

- Bachelor's (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 8591659343


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