IT Service Support Intern

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

**The Role**:
Logitech is looking for an IT Service Support Intern to provide IT support and training to our end-users across India and other regions. The role requires a service-oriented mindset, along with creativity in problem-solving. We are seeking an individual who is open, flexible, and a strong communicator. If you enjoy participating in projects and tackling challenges, this is an ideal opportunity for you.

The IT Employee Experience & Services Team is a global team that collaborates with other departments to support end users and IT equipment at Logitech sites.

**Your Contribution**:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:

- Troubleshoot hardware and software issues both locally and remotely.
- Conduct IT onboarding activities for new employees.
- Assist in the discovery of new IT business tools to support our business users and internal IT teams.
- Collaborate with internal IT teams on system testing, integration, and maintenance.
- Participate in product testing with business groups.
- Seek, suggest, evaluate, and implement process and technology improvements. **Key Qualifications**:
To be considered, you must bring the following minimum skills and behaviors to our team:

- Experience in end-user desktop support
- Proficiency in troubleshooting Windows 11, M365 and MacOS
- Knowledge of Google Workspace
- Strong communication skills, with comfort in working with various stakeholders
- Good knowledge of hardware installation, cabling, and troubleshooting
- Troubleshooting skills for bug identification and resolution
- Strong customer service skills
- Excellent teamwork skills
- Ability to work independently within a remote team
- Fluent in English

**Additional Preferred Skills**:

- Knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, or similar tools
- Familiarity with advanced printer/peripheral device troubleshooting and patch management
- Project management/design thinking skills

**Education**:

- Obligation to complete high school education
- Currently pursuing an IT diploma/college or seeking a first IT-related experience

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.