Field Style Associate

4 days ago

Hyderabad Telangana, India Oro Full time

**Job Title***:
Style Associate

**Department***:
Retail Stores

**Reports To***:
Store Manager

**Role Summary***:
The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.

**Key Responsibilities***:
**Customer Focus**
- Understand customer needs and preferences to recommend suitable jewelry pieces.
- Address customer queries effectively and escalate complex issues when required.

**Sales Mastery**
- Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
- Communicate product value effectively to customers.
- Support the store in achieving store targets.
- Stay updated with the latest collections, and promotions.

**Flexibility and Change Management**
- Adapt to varying shift timings and store requirements.
- Be open to transfers within the cluster area as per business needs.
- Exhibit punctuality and readiness to take on additional responsibilities when needed.

**Store Operations Excellence**
- Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
- Assist in stock replenishment and visual merchandising.
- Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
- Support theft prevention by maintaining vigilance and following protocols.
- Follow all company policies, work processes and store standard operating procedures (SOPs).

**Collaboration**
- Collaborate with team members to ensure smooth store operations.
- Work as a cohesive team player, contributing to group success.

**Decision-Making and Sensitivity**
- Display sensibility and sensitivity when addressing customer concerns.
- Use sound judgment in handling challenging situations while maintaining brand standards.
**- Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
- Must be above 18 years of age and below 28 years of age
- Good communication and interpersonal skills
- Ability to learn quickly
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts (including weekends and evenings)

**Key Performance Indicators**

**Sl. No.**

**Goal**

**Performance Parameter (Measurable)**

**Weightage**

1

**Achieve sales targets**
- Contribution to overall store sales targets

20%

2

**Customer Service**
- Customer Satisfaction Surveys (CSAT)

20%

3

**Adherence to Policies and Procedures**
- Operational score card
- Present on the floor during weekends and holidays

20%

4

**Team Contribution**
- Collaboration with team members to achieve store goals and provide excellent customer service. (Measurement - Observed by store manager and peer feedback on 1 to 4 rating - Need form)

25%

5

**Attendance and Punctuality**
- Timely arrivals and adherence to scheduled shifts.

15%

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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